Service Coordinator - Fire Protection Division

Position Title: Service Coordinator – Fire Protection Division FSLA Status: Exempt Department: Fire Protection Division Reports to: Vice President of Fire Protection Facilitate relationship between company and clients. Answer service calls, process orders, modify, and escalate service requests across several communication channels. Act as a liaison, provide service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Manage work orders, inspection reports, and maintenance contracts within company systems. Support the team in ensuring fire protection services meet NFPA standards, local codes, and company procedures. Essential Duties and Responsibilities: Maintain a positive, empathetic, and professional attitude toward customers at all times Respond promptly to customer inquiries Communicate with customers through various channels Acknowledge and resolve customer complaints. Schedule service calls accordingly. Process orders, forms, applications, and requests Keep records of customer interactions, transactions, comments, and complaints Communicate and coordinate with colleagues Provide feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Key Competencies/Qualifications: Professionalism Integrity and Trust Team Player Prioritization and Time Management Organizational Skills Detailed Oriented Ability to use computerized Office Applications Ability to effectively communicate both verbally and through written format Physical Requirements: Performance of the job may require sitting, handling items, and working with fingers to type, complete paperwork, and handle other administrative functions. Occasionally may be asked to walk, stand, talk, and hear others in conversation by phone or in person Sedentary physical performing non-strenuous daily activities of administrative nature Reasonable Accommodation Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential duties. Equal Opportunity Statement At Lee Companies, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Lee Companies believes that diversity and inclusion among our teammates is paramount to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. #J-18808-Ljbffr