KYC Quality Control Specialist - Hybrid

Job Description

Job Description

Genesis10 is currently seeking a KYC Quality Control Specialist for a hybrid position with a Global Financial Institution located in West Des Moines, IA; Charlotte, NC; Irving, TX; or Tempe, AZ. This is a 12 month contract opportunity.

This role completes Know Your Customer (KYC) reviews and quality controls related to contract packages for new merchant services accounts prior to onboarding. In this role, you will complete CIP/CDD activities aligned with AML policy and work within the internal boarding platform. This hybrid position requires a commitment to be on-site a minimum of 3 days per week.

Responsibilities:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives
• Complete Know Your Customer reviews prior to account opening
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within the Operations functional area
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests

Requirements:

• 2 years of administrative or business support experience
• A minimum of 2 years of demonstrated experience and strong working knowledge of the Know your Customer (KYC), AML, BSA, CIP and CDD compliance processes
• Proven experience in quality monitoring and/or assurance
• Excellent communication skills, both written and verbal
• Demonstrated ability to handle high-volume workloads and adherence to SLAs
• Ability to multi-task in a fast-paced environment

Desired skills:

• Minimum 2 years of banking experience
• Underwriting experience

Pay range: $16.56 - $24.56 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.