Restaurant Manager

Job Description

Job Description

The Restaurant Manager is responsible for providing strong, positive leadership to their team to ensure exceptional guest experiences, operational excellence, and the growth of profitable sales within a single location. This role oversees the overall operation of the restaurant in alignment with Harmony Coffees DBA Biggby Coffees standards, franchisee policies and procedures, and all applicable laws.

Core Responsibilities

• Perform all duties of a Restaurant Barista as needed

• Lead and facilitate team meetings

• Train and develop Restaurant Baristas

• Ensure execution of brand standards, recipes, and systems

• Build and maintain a guest-focused culture in the restaurant

• Review guest feedback and implement action plans for improvement

• Communicate priorities, goals, and results to team members

• Execute new product rollouts including training, marketing, and sampling

• Maintain a safe, secure, and compliant work environment by enforcing safety, food safety, and sanitation practices

• Manage costs to maximize profitability

• Conduct periodic inventory as required by the franchisee

• Prepare weekly labor schedules ensuring appropriate staffing levels

• Place and manage vendor orders (Sysco and others)

• Perform self-assessments and develop corresponding action plans

• Ensure restaurant meets budget goals set by the franchisee

• Oversee cash handling procedures and compliance with franchisee cash policies

• Collaborate with Biggby Coffees’ Field Operations team as appropriate

Management Responsibilities

• Recruit, hire, and onboard new Restaurant Baristas

• Monitor, appraise, and review employee performance

• Coach and develop staff to improve sales, profitability, and guest satisfaction

Qualifications & Experience

• Basic computer skills

• Proficiency in spoken and written English

• Strong math and financial management skills

• Prior leadership experience in retail, restaurant, or hospitality

• College degree preferred

Key Competencies

• Strong analytical and business acumen

• Ability to thrive in a fun, fast-paced team environment

• Punctual, honest, and positive attitude

• Adaptability and willingness to learn

• Skilled in training and team development

• Guest-focused mindset

• Strong time management and problem-solving skills

• Motivational leadership abilities

Physical Demands & Work Environment

• Standing for extended periods

• Repetitive motions including bending, stooping, and reaching

• Lifting up to 30 lbs

• Wearing a headset

• Working in small or confined spaces

Franchisee Disclosure

This Biggby Coffees restaurant is independently owned and operated under a franchise agreement with Global Orange, LLC.

You are applying for employment with a franchisee of Biggby Coffees, not with Biggby Coffees’ Brands, Inc., Biggby Coffees, or their affiliates. Any information you provide will be shared only with the franchisee. If hired, the franchisee will be your sole employer, responsible for setting wages, benefits, and employment policies, which may vary across franchise locations.