PATIENT SERVICES LEAD (FULL TIME)

Position Details We are hiring immediately for full time PATIENT SERVICES LEAD positions. Location: WakeMed Cary - 1900 Kildaire Farm Road, Cary, NC 27518. Online applications accepted only. Schedule: Full time schedule. Monday through Friday, hours may vary; rotating weekends and holidays are included. More details upon interview. Requirement: Previous customer service experience required. Pay Range: $20.00 per hour to $22.00 per hour. Job Summary Patient Services Leads are responsible for coordinating patient meal service and special requests and needs for the Patient Dining Program. They ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service, creating a culture of comfort and compassion in the healthcare environment by addressing patients’ special requests and nutritional needs. Essential Duties and Responsibilities Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished. Supervises Patient Dining Associates and ensures they provide services that include helping patients make menu selections, assemble, and deliver or pick up their meal trays. Works with caregivers and culinary team to determine menu alternatives for patients with food allergies, sensitivities, cultural, ethnic, or religious preferences, or when a patient inquires about additional selections. Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery, and tray retrieval process. Responds to patients’ needs at all times and communicates problems or concerns to appropriate personnel in a timely manner following department procedures. Assists dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets, or have a specific calorie count to manage. Adheres to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures. Complies with regulatory agency standards, including federal, state, and JCAHO. Follows Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention‑based food safety system for meal assembly and distribution. Complies with federal, state and local health and sanitation regulations, as well as department sanitation procedures. Completes all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures. Conducts daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template. Performs other duties as assigned. Qualifications Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions. Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer‑based systems that manage patient care records. Must occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts; reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions. Benefits for Our Team Members Full‑time and part‑time positions offer: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Program. Full‑time positions also offer: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or performed remotely, see paid time off benefits information. Morrison Healthcare is a member of Compass Group, an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Morrison Healthcare maintains a drug‑free workplace. #J-18808-Ljbffr