Practice Manager

Job Description

Job Description

Department:
PMG Parrish Medical Group

Schedule/Status:
8:00AM-5:00; Full Time

Standard Hours/Week:
40

General Description:
The Practice Manager is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; effective selection, onboarding, training and performance management of assigned Care Partners; active and effective participation in ensuring strategic (Game Plan) goals for assigned functional area are met or exceeded; provides the management and oversight necessary to ensure assigned functional area has the proper resources, metrics and talent in place to effectively fulfill our mission to provide Healing Experiences for Everyone all the Time®. The Practice Manager assumes 24-hour responsibility and accountability for assigned functional area. This position reports to the AVP, Medical Group Operations. 

Key Responsibilities:
HEALING COMMUNITIES | GROWTH

• Manages daily operations within assigned functional area(s) to anticipate current /future service solutions. 
• Manages implementation of growth strategies to support achievement of Parrish Healthcare Game Plan goals. 
• Assures the achievement of departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finances); takes immediate and effective steps to assure national benchmarks are achieved or sustained. 
• Oversees daily schedule for assigned providers, to include verifying applicable templates are followed and patients scheduled appropriately.

HEALING EXPERIENCES | SERVICE

• Manages assigned functional area’s systems, processes, policies, and procedures that result in assigned area of responsibility and care partners always providing service excellence as measured by national best-practice benchmarks.
• Directs, supervises and is responsible for all patient care and related activities of the office(s). Troubleshoots problems and serves as patient advocate to explain services in question, addresses concerns and handles complaints. 
• Supervises multiple physicians, providers and staff to include adhering to the annual budget for maximum cost containment. Conducts and documents staff, provider, morning huddle meetings and any and all in-services. 
• Recommends and/or assists in the preparation of the assigned functional area(s) budgets, to include ensuring office(s) operates within budgetary allocations, coordinate office purchasing, stock and or par levels, to include storage and utilization. 

SYSTEM RELIABILITY | QUALITY & SAFETY  

• Manages and fosters a continuous improvement environment within which assigned area and care partners always achieve national best/leading-practice standards for quality and safety as measured by CMS, Joint Commission, and other regulatory agencies pertinent to area of responsibility, holding self and others accountable for actions and outcomes. 
• Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. Manages necessary certification, accreditation, and audit procedures; and ensures that reports required by management and/or regulatory agencies are prepared and submitted within established timeframes. 
• Serves as the ADA Coordinator for assigned area knows where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance, repair, replacement, and distribution of such aids. Additionally, the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Care Partners within assigned functional area are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients policy. 

CARE PARTNER ENGAGEMENT | PEOPLE

• Manages systems, processes, policies, and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, training and onboarding new care partners, mentoring aspiring care partners; and inspiring Care Partner commitment to our mission, vision, values, and safe care pledge.  
• Trains in collaboration with the people development team and assigned leads, new staff to include completing annual performance evaluations along with making recommendations for personnel actions. May be required to develop and conduct programs for enhancing onboarding processes. 
• Maintains skills and knowledge within professional practice of self and assure same among all Care Partners within assigned functional area; able to step in and serve as back up to assigned Care Partners to cover staffing needs as necessary.

COMMUNITY INVESTMENT | FINANCE

• Manages systems, processes, policies, and procedures that result in effective planning and administration of annual budget(s); productive, cost efficient and effective operations within assigned functional area; and effective corrective actions for any operating expenses that deviate from budget. 
• Manages and oversees financial responsibility and functions for assigned administrative care partners who are responsible for front desk collections, obtaining authorizations and verifying all demographics are collected appropriately at time of service. 
• Effectively communicates with the inpatient and or hospital needed services to support collaboration of patient care, and or surgical services that need to be scheduled.
• Performs other duties as assigned. 
• Knows fire, disaster and safety procedures and regulations as pertains to the work area.

Requirements:

Formal Education:

• High school diploma or equivalent required. Associates or other advanced degree strongly preferred. 

Work Experience:

• Minimum of 2 years in an Office Management capacity preferred. 
• 5 years to < 7 years’ experience within a physician medical office setting strongly preferred. 

Required Licenses, Certifications, Registrations:

• Certification as a Medical Assistant a plus. 
• Lean Six Sigma Green Belt Certification within one year of employment.

Full Time Benefits:
Eligible to participate in a number of PMG-sponsored benefits, including: 

• Benefits Start on Day 1 
• Health, Dental and Vision Insurance 
• 403(b) Retirement Program 
• Tuition Reimbursement/Educational Assistance 
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits 
• Annual Accrual of 104 Personal Leave Bank (PLB) Hours