Member Communications Specialist

The Member Communications Specialist supports the functions of the Member Communications department by researching, writing, proofreading, and editing content for member communications that is delivered through a variety of channels.

What We Offer

At Christian Healthcare Ministries (CHM), we believe your career should be more than just a job it should be an opportunity to make a meaningful difference while growing personally, professionally, and spiritually.

When you join our team, you'll enjoy:

• Competitive Compensation – Pay based on your experience and qualifications.
• Faith-Driven, Purpose-Filled Career – Be part of a Christ-centered ministry where your work makes a meaningful impact.
• Fully Paid Health Benefits for You & Your Family – Enjoy valuable health benefits provided at no cost to you, with coverage extended to eligible dependents.
• Retirement & Life Insurance – Benefits designed to support your financial well-being and future.
• Generous Paid Holidays – Enjoy 12 paid holidays PLUS your birthday!
• Complimentary Daily Lunch – Enjoy a delicious lunch provided daily for employees working onsite, including those on a hybrid schedule during their in-office days.
• Professional Growth & Development – Opportunities to strengthen your skills, expand your knowledge, and grow in your career.
• Paid Training – Receive the training and support needed to succeed in your role.

More than a career. A calling. A community. A purpose.

Key Responsibilities

• Prepares content within brand and editorial standards for review by the Member Communications Senior Editor and relevant departments.
• Assists in determining the voice, tone and topics for member communications through data and collaboration with other relevant teams.
• Tailors content to member audience segments when appropriate.
• Brainstorms with team members and other departments to generate fresh ideas that contribute to member education, member engagement and member retention.
• Participates in recommending improvements to member communications tactics.
• Provides weekly project updates to Member Communications Senior Editor and Director of Member Communications.
• Engage with other departments to stay current on member communication needs.
• Develops content that aligns with leadership requests for member communications.
• Assists with auditing and updating recurring communications.
• Proactively monitors member comments, posts and reviews and develops responses when necessary.
• Assists in sourcing member testimonial content.
• Manages and responds to shared email inboxes.
• May serve as a Member Communications delegate for ministry-wide and cross-functional projects.
• May specialize in communication applications to deliver messaging, such as VoterVoice, BrightEdge, Survey Monkey or Quadient Inspire.
• Use artificial intelligence tools to help inform the clearest and most concise content.

Education and Experience

• Bachelor’s degree in English, writing or other relevant discipline or equivalent experience.
• 2+ years of writing or communications experience.
• Experience in healthcare, nonprofit, or faith-based organizations is preferred.
• Experience with Associated Press (AP) Style.

Skills and Competencies

• Strong writing and editing skills with a focus on clear and engaging content.
• Strong interpersonal communication skills.
• Ability to handle multiple assignments and deadlines.
• Ability to receive and incorporate content feedback.
• Ability to balance established guidelines and processes with creativity and responsiveness to leadership requests.
• Understanding graphic design, print and digital production processes.
• Adept at learning and using technology.
• Adaptable, results-oriented, and service-minded.
• Self-motivated and a team player.
• Seek guidance when necessary.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a nonprofit, faith-based health cost sharing ministry dedicated to helping Christians support one another with their medical expenses.

For over 45 years, CHM has brought believers together through a shared commitment to faith, compassion, and service. Our mission is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

At CHM, our employees are more than just a team. They are part of a ministry united by a common purpose: serving others, making a meaningful impact, and reflecting Christ's love in the work we do every day.