Adventure Park Guest Services Attendant

Adventure Park Guest Services Attendant

This hourly position is responsible for delivering exceptional guest service through telephone, email, and in-person interactions. This position uses recreation software to make reservations, sell tickets, register guests for recreation programs and make facility reservations. Attendants will be required to assist with special events, including birthdays and weddings, and other Adventure Park activities, for both indoor and outdoor operations.

Why work for the Town of Frisco as the Adventure Park Guest Services Attendant? There are many reasons! Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Want to know more? Check out the benefits tab above. And of course, don't forget to apply to take advantage of the cool perks and the amazing opportunity that awaits you!

Responsibilities

Position Title: Adventure Park Guest Service Attendant

Department: Recreation - Cost Center: 1160 - Adventure Park

Employee Type: Seasonal, full-time or part-time - Pay Grade: Pay Grade TP1

Pay Type/FLSA: Non-Exempt / Hourly - Allocations: 10-1160-4005

Reports to: Guest Service Manager, Supervisors and Leads

Frequent internal contacts: Recreation Department - Visitor Information Center - Public Works

Frequent external contacts: Guests - Citizens

Job Location: Onsite

Essential Functions

• Provides exceptional guest service to all Adventure Park guests by giving appropriate information, directions and conducts all transactions with a smile, eye contact and clear communication.
• Utilizes a variety of software to assist guests. Makes reservations and conducts various sale transactions.
• Maintains a high level of knowledge regarding all Adventure Park and Recreation Department programs, facilities and services.
• Answers repetitive questions, scenarios and tasks with professionalism, politeness and courtesy both in person and on the phone. Might be on the phone up to 8 hours making reservations.
• Creates and redeems reservations for all Adventure Park and Recreation programs.
• Utilizes sales techniques to sell retail merchandise food and beverage.
• Informs guests of Adventure Park safety practices, operating rules and regulations and help to enforce these rules as necessary.
• Interacts with and maintains professional attitudes and relationships with guests, co-workers and management in a positive, professional manner at all times using appropriate language and conversations.
• Communicates as appropriate with other staff and supervisor about concerns or when assistance is needed.
• Utilizes appropriate cash handling procedures.
• Produces neat, organized and accurate closing reports.

Marginal Duties

• Ensures the Day Lodge facility indoor and outdoor is clean, well-maintained, items are stocked and well display, and presentable to guests.
• Assists with opening and closing procedures including but not limited to counting till, locking and unlocking building, facility cleaning, trash removal, vacuuming, and sweeping.
• Communicates in a timely and professional manner with citizens, visitors, and Town of Frisco staff.
• Adheres to all Town of Frisco and Recreation Department policies and procedures; including but not limited to safety, accounting, and maintaining grooming and uniform standards.
• Works in a team-based environment supporting the Adventure Park and Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Performs other duties as may be assigned by management.

Other Essential Responsibilities

• This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management.
• Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Requirements

Specific knowledge, skills and abilities needed for position:

Area - Comments

Education: Preferred: High School Diploma or GED

Computer Operations: Preferred: Familiar with Point of Sales & booking systems, Microsoft Word, Excel, & Email

Licenses, Certifications or Accreditations: Required: CPR/AED & First Aid Certification (or ability to obtain within the first 6 months or 1 month if seasonal/temporary position. Training provided by the Town.) Preferred: Valid Colorado Driver's License

Previous Work Experience: Required: One (1) year of guest service

Language Ability: Required: Demonstrated ability to communicate effectively in English, both verbally and in writing.

Decision Making Ability: Required: Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.

Other: Required: Ability to pass a background investigation. Required: Must be able to multitask in a high pace environment. Preferred: Tubing hill or ski area operation experience. Preferred: One (1) year of cash handling experience. Preferred: One (1) year of retail experience and/or food & beverage operations

Physical Demands:

Weight - LIFTING: Does the job require weight to be lifted or force to be exerted? If so, how much and how often? - Activities - OTHER PHYSICAL ACTIVITIES REQUIRED: How much on the job time is spent performing the following?

Up to 10 Pounds - 2/3 OR MORE - Standing - 2/3 OR MORE

Up to 25 Pounds - 2/3 OR MORE - Walking - 1/3 to 2/3

Up to 50 Pounds - 2/3 OR MORE - Sitting - UP TO 1/3

Up to 100 Pounds - UP TO 1/3 - Using hands to finger, hands to feel - 2/3 OR MORE

More than 100 Pounds - None - Reaching with hands and arms - 2/3 OR MORE

Climb or balance - 1/3 to 2/3

Stoop, kneel, crouch or crawl - 1/3 to 2/3

Talk or hear - 2/3 OR MORE

Taste or smell - 2/3 OR MORE

OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:

Indoor/Outdoor: - 90% indoor

Hazardous Materials or Noise: - Crowd noise

Holidays/Weekends/Evenings: - Yes, based on business needs

Equipment Used in Job: - Computer, printer, copy machine, telephone, fax, microwave, coffee machine, panini press, hot chocolate machine, food warmers, roller grill, grill, ice machine, and printer.

Other: - The position requires the ability to travel over snow and ice in challenging weather conditions. Required to work flexible schedules including weekends and holidays between the hours of 8:00am and 9:00pm. This position also requires speaking with guests in a crowded, noisy environment from behind a counter.

VISION: Specific vision requirements for this job:

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