Assistant Director of Records, Traditional Undergraduate Programs

Assistant Director Of Records

Point Loma Nazarene University is seeking a collaborative and detail-oriented Assistant Director of Records to support the daily operations of the Office of Records for Traditional Undergraduate Programs. Working closely with the Director of Records, this role provides operational leadership, supervises the Academic Records Specialist team, and helps ensure the accuracy, integrity, and efficiency of student academic records and registrar services. This position plays an important role in supporting students, faculty, and staff by overseeing key Records processes, improving operational workflows, and maintaining compliance with university policies and academic regulations. The ideal candidate enjoys leading teams, solving complex problems, and delivering exceptional service while contributing to a culture of collaboration, continuous improvement, and student success.

Salary: Pay range $26.00 - $28.50. Actual salary offered is determined by the candidate's experience, education, skills, and other factors, including internal equity and university funding resources.

Job Status: Full time.

What We're Looking For

• Passion for supporting student success through accurate, responsive, and student-centered records services
• Strong leadership skills with experience supervising and developing professional staff
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Exceptional attention to detail and commitment to data integrity
• Ability to interpret and apply academic policies while exercising sound judgment
• Strong interpersonal and communication skills with the ability to build collaborative relationships across campus
• Experience improving operational processes and supporting continuous improvement initiatives
• Ability to analyze complex situations and develop effective solutions
• Experience working with student information systems and academic records management
• Ability to maintain confidentiality and exercise discretion when handling sensitive student information
• Knowledge and experience working with a diverse population is preferred

What You'll Be Doing

• Records Operations & Team Leadership
• Provide day-to-day operational leadership for Traditional Undergraduate Records functions
• Supervise Academic Records Specialists, providing coaching, support, workload management, and performance feedback
• Supervise student employees supporting Records operations
• Assign, prioritize, and monitor departmental workflows to ensure timely, accurate service delivery
• Serve as the primary escalation point for student, faculty, and staff questions, resolving issues and coordinating more complex cases as needed
• Student Records Administration
• Support processing of student registration, cancellation, withdrawal, and leave of absence requests
• Oversee degree posting and degree conferral processes to ensure accuracy and compliance with academic requirements
• Coordinate graduation application processing, graduation clearance activities, and permission-to-graduate workflows
• Oversee grade change processing and ensure appropriate documentation and adherence to academic policies
• Support maintenance of the Academic Progress (degree audit) system for Traditional Undergraduate programs
• Coordinate petitions and pre-approval processes, ensuring timely review, documentation, and communication
• Faculty & Campus Support
• Serve as a primary point of contact for campus partners regarding day-to-day Records operations
• Provide training and support to faculty and staff regarding grading, registration, and Registrar Office procedures
• Support commencement planning and execution for Traditional Undergraduate students
• Maintain Traditional Undergraduate Registrar web content and related communications
• Collaborate with Records leadership to develop, improve, and document departmental policies, procedures, and operational practices
• Continuous Improvement
• Identify opportunities to improve workflows, service delivery, and operational efficiency
• Partner with Records leadership to support strategic initiatives and ongoing process improvements
• Perform additional duties and projects as assigned

Qualifications

Required Qualifications:

• Bachelor's degree
• Experience with Workday Student or comparable student information systems
• Strong understanding of academic records processes and student information management
• Proficiency with Google Workspace, Microsoft Word, Excel, and database systems
• Strong written and verbal communication skills
• Excellent organizational skills and ability to manage competing priorities
• Ability to work independently while collaborating effectively within a team
• Strong problem-solving skills and attention to detail
• Ability to maintain strict confidentiality and exercise sound judgment
• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
• The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Preferred Qualifications:

• Progressive leadership experience within a college or university registrar's office
• Experience supervising professional staff or student employees
• Experience supporting degree audit systems and academic progress evaluation
• Knowledge of registrar operations, academic policies, and student lifecycle processes
• Experience with process improvement, documentation, and operational workflow management

Physical Requirements:

• Work is primarily sedentary and may require sitting for extended periods of time
• Use of computer equipment including keyboard, mouse, and monitor
• Ability to read documents, email, reports, and other correspondence on paper and computer monitor
• Ability to communicate effectively with others in person and by phone
• Ability to stand, stoop, push, pull, and lift up to 20 pounds throughout the day

At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God's love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.