Sr Program Manager

About the role The Senior Program Manager manages and is directly responsible for delivering consultative solutions for tactical/operational service delivery for the dedicated MSP account. Optimizes service to the client in a high quality, cost‑effective manner for multiple locations. Oversees, plans, directs and controls all phases of the MSP account in order to increase productivity and encourage program growth within a fair and competitive environment. Travel will be required. Works under minimal supervision. What you’ll be doing Responsible for all client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, and management of a Managed Service Program (MSP) with multiple sites and suppliers. Builds relationships with key decision makers at MSP organization and client enterprise. Establish and maintain rapport with the client. Acts as key contact for overall program management for their specific region/span of control. Engages all Adecco resources (subject matter experts) and divisions in support of customer objectives. Engages all non‑Adecco resources in the labor supply chain to optimize client’s workforce. Drives program evolution while keeping with client's strategic needs and expands program nationally and globally in cooperation with client. Coordinates, communicates and leads the change management efforts related to the MSP, both within Adecco and the client. Responsible for recruitment, management and retention of assigned resources for their region/group (Program Consultants, Engagement Coordinators). Provides assigned resources adequate oversight, training and leadership to ensure they reach potential. Acts as the day‑to‑day escalation contact for Program Consultants within the account. Designs and implements a team‑results oriented culture, reinforcing collective results over individual results. Supports MSP (Managed Service Program) to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures. Conducts/participates in sales presentations and prepares and/or coordinates the preparation of proposals for new/expanded business. Manages a yearly budget and P&L, including ability to provide monthly commentary on the financial position giving insight into status of achieving financial targets. Taking responsibility to challenge unknown costs, deliver revenue, margin and growth vision. Surveys clients regarding perception of service. Visits clients to emphasize quality and service. Identifies opportunities for further growth of existing accounts. Responsible for delivery of a quality program to include participation in the program QBRs (Quality Business Reviews). About you Education and Experience Requirements Completion of post‑secondary education in related field or 4 years of equivalent experience demonstrating progressive responsibility. Lean Six Sigma Green Belt or higher preferred. Five (5) years’ work experience, with four (4) years in service level industry and a proven track record measured by increased responsibilities. Previous account management experience. Sales experience preferred but not required. Knowledge, Skills & Abilities Skilled in communicating effectively verbally and in writing, both in one‑on‑one and in group presentation situations. Ability to proactively establish and maintain effective working relationships across the organization. Ability to own the P&L within a business and to optimize opportunities in order to increase account growth. Ability to interact and communicate with all levels of staff and management. Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook. Compensation & Benefits The anticipated salary range for this position is between $90,000 and $150,000. Salary may be determined based on experience, education, geographic location, and other factors. This position participates in Pontoon’s incentive program which also includes bonus eligibility. Benefit offerings for full‑time employment include medical, dental, vision, term life and AD&D insurance, short‑term and long‑term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401(k) plan or a non‑qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year. Equal Opportunity Employer The Adecco Group is proud to be an Equal Opportunity Employer. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. Deadline to apply is June 26th, 2026. #J-18808-Ljbffr