Assistant Guest Services Manager

Assistant Guest Services ManagerNestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match.Assist with the oversight of bell, valet, and parking operations resulting in high levels of guest satisfaction and associate developmentResponsibilities:Supervises and manages the day-to-day operations of the Guest Services and Parking Operations.Assist with training, counseling, and coaching all associates according to standard operating procedures utilizing Omni based tools with continued focus on exceeding service expectations.Assist with following all Loss Prevention procedures regarding guest property, safety, and security.Assist with continued focus on financial aspects of the department related to revenue and expenses.Responsible for all guest services and parking staff and controls all activity within the department.Qualifications:Resort experience with an emphasis on Front Office and Guest Services.Must have previous supervisory experience and excellent communication skills.NECESSARY LICENSES/ CERTIFICATIONSMust have a valid state issued driver's license and be able to provide a clean DMV printout.TIPS Alcohol Certification is required upon hire.PHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, feel, reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must constantly lift and/or move up to 25 pounds.Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.