Incident Response Analyst I

Incident Response Analyst I - Astreya Logo### Incident Response Analyst IApply: Austin, TX: Full time: Posted Today: R0018241* **Essential Duties and Responsibilities:** + Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment. + Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs). + Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies. + Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools. + Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents. + Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs.* **Education and/or Work Experience Requirements:** + Experience in managing Data center enterprise incidents.(facility, noc, soc) + Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops. + Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience..* **Knowledge, Skills & Abilities:** + Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence. + Strong analytical, troubleshooting, and decision-making skills under pressure. + Excellent written and verbal communication, including technical documentation.**Salary Range**$59,812.00 - $94,440.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law #J-18808-Ljbffr Astreya