Customer Service Representative

Job Description

Job Description

Job Summary

If you are a friendly, motivated person who wants to work for a local business that values you, this job is for you! This is a full-time, Monday through Friday, in-office position. Please DO NOT APPLY if you want to work remotely.

The customer service representative is responsible for verifying required documents to process orders, and following up on delayed documents. In addition, this position completes the daily shipping of accessory orders using the Ordoro app. We would like you to learn about our products and company to accurately answer questions when assisting our customers via phone calls, live chats, and emails. If this sounds appealing to you, please apply to tell us why you would be a good fit for the job!

About the Company

Extar LLC is a family-owned firearms manufacturer and Direct-To-Consumer online retailer. Our mission is to provide the people of The United States of America with access to firearms that are safe, fun to shoot, easy to use, lightweight, and reliable; available directly from the American factory where they are developed and produced. No dealer mark-ups and no middlemen, only fair pricing for everyone.

Those who are interested in firearms will enjoy working with like-minded folks who are passionate about what they do.

Responsibilities and Duties

• Shipping accessory orders using the Ordoro shipping app
• Answering customer questions over the phone, live chat, or email (no face-to-face contact)
• Taking orders manually over the phone
• Minor assembly and packaging of accessories
• Verifying documents required to process orders
• Learning about our products and services

Qualifications and Skills

• Must be 18 or older
• Quick learner with strong attention to details
• Good written and oral communication skills
• Mathematically competent
• English proficiency & writing skills
• Once trained, require minimal supervision
• Spanish proficiency is a bonus (not required)

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