Assistant Outlets Manager

Close Inclusive Collection Job Postings Notification "Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off." At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. Andaz Miami Beach Resort & Spa is looking for an Assistant Outlets Manager who is excited, qualified, hard-working, individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros is beneficial but not required. The Assistant OutletsManageris responsible for ensuring the smooth and efficient operation of the dining area in a restaurant, overseeing the dining room staff, maintaining a high level of customer service, and ensuring an exceptional dining experience for all guests. The role involves managing daily operations, coordinating with other departments, and implementing strategies to enhance the overall dining room experience. Duties and Functions Adheres to all company safety and sanitation policies and procedures To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control Works as part of a team Portrays a positive friendly and professional attitude at all times, always smiles and greets guests warmly and genuinely Provides prompt, professional, friendly, and personalized service to our guests Provides help and support to all fellow colleagues Performs opening side work and set up station Attends and participates in any training sessions, department meetings Provides professional and exceptional food and beverage service Listens to guests and anticipates their needs Responds to guests’ questions and their needs Proper serving of wine and alcohol (with awareness) Properly executes closing procedures Completes closing side work for specific table sections Provide exceptional customer service by greeting and engaging with guests, ensuring their needs are met throughout their dining experience. Resolve customer complaints or concerns promptly and in a professional manner. Maintain a welcoming and comfortable atmosphere in the dining room. Recruit, train, and supervise dining room staff, including servers, hosts/hostesses, and bussers. Develop and implement training programs to enhance staff knowledge and service skills. Schedule and assign duties to staff, ensuring adequate coverage during peak hours. Conduct regular performance evaluations and provide feedback to promote growth and development. Oversee the daily operations of the dining room, including seating arrangements, reservations, and table turnover. Monitor and manage table rotations to optimize seating capacity and minimize wait times. Collaborate with the kitchen and bar staff to ensure timely and coordinated service delivery. Maintain inventory of dining room supplies, such as utensils, glassware, and linens, and coordinate restocking as needed. Uphold high standards of food quality, presentation, and service consistency. Resolve guests’ issues with their orders. Ensure compliance with health and safety regulations, including food handling and sanitation procedures. Conduct regular inspections of the dining area to maintain cleanliness and organization. Monitor and enforce compliance with company policies and procedures. Implement strategies to attract and retain customers, such as special promotions, events, or loyalty programs. Collaborate with the marketing team to develop marketing materials and campaigns to promote on-premises dining As an Andaz Miami Beach Resort & Spa colleague, you will enjoy the following benefits: Benefits Free room nights, Discounted and Friends & Family Room Rates Medical, Dental, and Vision Insurance with only a 30-day waiting period! 401K with company match Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Employee Stock Purchase Plan Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you. Our Values Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Wild Dunes Resort | Isle of Palms , SC , US Our family is always growing. Want to be in the know? #J-18808-Ljbffr Hyatt Hotels Corporation