Utility Service Specialist

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts, process payments, and work under general supervision.


The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .


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Required Skills & Experience

High school diploma or equivalent and three years of experience working in a call center or utility billing environment.

Knowledge of:
General business office, bookkeeping, and telephone etiquette, equipment and procedures
Computer usage including related software
Recordkeeping and filing practices
General customer service techniques

Ability to:
Perform accounting operations
Communicate effectively with sometimes difficult customers and deal with frequent interruptions
Plan, organize, and prioritize work assignments
Interpret and explain regulations, policies, and procedures under adverse conditions
Adjust to changing priorities in a fast-paced call center environment
Communicate effectively in the English language at a level necessary for efficient job performance
Perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation

Applicants MUST be able to pass a lifetime background check as well as a credit history check.


Nice to Have Skills & Experience

Associate's degree in accounting, business administration or a related field and five years of experience with first and/or third-party collections.

Knowledge of:
Bankruptcy law and related matters
Billing rules, regulations and procedures
Collection procedures and techniques
Process serving regulations and practices and procedures of bankruptcy and district courts
Fair Debt Collection Practices and the Fair Credit Reporting Act
Financial recordkeeping methods, including maintaining, adjusting and making credits and debits to utility accounts
Fiscal recordkeeping


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.