Aftermarket Sales Manager

Job Title: Aftermarket Sales Manager

Job Description

The Aftermarket Sales Manager drives revenue growth across replacement parts, repairs, maintenance programs, upgrades, service agreements, and customer support solutions within a technical aerospace and manufacturing environment. This role leads the aftermarket sales and customer service team, manages strategic customer relationships, and owns key commercial activities such as proposals, RFQs, pricing, and contract negotiations. The position offers significant leadership responsibility, direct revenue ownership, and the opportunity to shape long-term customer partnerships and business growth.

Responsibilities

• Drive aftermarket revenue growth across replacement parts, repairs, maintenance programs, upgrades, service agreements, and customer support solutions.
• Expand aftermarket business with existing and prospective aerospace, defense, industrial, and engineered product customers.
• Lead, coach, and develop the aftermarket sales and customer service team to achieve sales, profitability, and customer satisfaction goals.
• Build and maintain strategic customer relationships to improve retention, support renewals, and strengthen long-term account partnerships.
• Serve as the primary contact for key customers on aftermarket products, repairs, upgrades, and service solutions.
• Develop and execute sales strategies that support revenue growth, margin improvement, and long-term account development.
• Manage customer inquiries, RFQs, pricing, negotiations, contracts, and proposal development to secure profitable aftermarket business.
• Balance customer needs with internal margin and profitability goals when structuring pricing and service agreements.
• Maintain accurate CRM records, including opportunity pipeline, customer interactions, and key account information.
• Develop sales forecasts, track budgets, and prepare regular sales reports and performance updates for leadership.
• Provide leadership with visibility into sales activity, revenue performance, and growth opportunities through clear reporting and analysis.
• Partner cross-functionally with Operations, Engineering, Quality, Customer Service, Supply Chain, and OEM Sales to ensure customer requirements are met.
• Support cross-functional problem-solving to address customer issues, improve service quality, and enhance overall customer experience.
• Monitor market trends and customer feedback to identify new aftermarket service opportunities and potential product or service enhancements.
• Ensure high standards of responsiveness, professionalism, and ethical business practices in all customer and internal interactions.
• Contribute to continuous improvement of sales processes, pricing strategies, and customer service practices to drive efficiency and effectiveness.

Essential Skills

• Proven aftermarket sales experience selling or supporting replacement parts, repairs, maintenance programs, upgrades, service agreements, or customer support programs.
• 5+ years of sales, business development, or account management experience, ideally within aerospace, defense, industrial, manufacturing, or engineered products.
• 3+ years of supervisory or leadership experience leading sales, account management, or customer service teams.
• Demonstrated success growing aftermarket revenue, identifying service opportunities, and expanding business with existing and new customers.
• Strong customer relationship and key account management skills, with the ability to build and maintain strategic, long-term partnerships.
• Hands-on experience managing customer inquiries, RFQs, pricing, negotiations, contracts, and proposal development.
• Experience using CRM software for customer relationship management, pipeline tracking, and sales reporting.
• Proven ability to develop forecasts, monitor budgets, and prepare clear business updates for leadership.
• Strong communication skills, with the ability to present proposals, business cases, and performance updates to internal and external stakeholders.
• Results-driven mindset with a focus on achieving revenue, profitability, and customer satisfaction goals.
• Customer-focused approach, consistently prioritizing service quality and long-term relationships.
• Strategic and commercially minded, able to balance customer needs with internal financial objectives.
• High level of accountability, ownership, and follow-through on commitments.
• Collaborative working style across Operations, Engineering, Quality, Customer Service, Supply Chain, and OEM Sales.

Additional Skills & Qualifications

• Experience in aerospace, defense, industrial manufacturing, or engineered products environments.
• Experience in government contracts or working with government-related customers.
• Inside sales or customer service leadership experience supporting technical or engineered products.
• Comfort working in a technical, operations-driven setting with complex customer solutions.
• Ability to thrive in a cross-functional, results-oriented culture with high visibility to leadership.
• Interest in developing broader commercial leadership responsibilities over time, including pricing strategy, contracts, forecasting, and customer service leadership.
• Strong problem-solving skills and the ability to navigate complex customer requirements and internal processes.
• Ethical and professional approach to business, with a strong focus on integrity and compliance.

This is a Permanent position based out of Valencia, CA.

The pay range for this position is $136500.00 - $203900.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Medical, Dental, vision, 401k

This is a Permanent position based out of Valencia, CA.

This position is anticipated to close on Oct 31, 2026.

This is a fully onsite position in Valencia,CA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.