Airport Services Manager: Lead Ground Ops & Experience

We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Miami, FL as an Airport Services Manager. The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level. The roles ensure that the operations run smoothly and cost effectively whilst conforming to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services. Key Responsibilities Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints. Maintains station’s NPS within targets and addresses any customer related issues and/or challenges. Maintains high standard to enhance the customer experience. Evaluates and proposes cost effective measures to reduce unit cost and enhance customer service delivery. Manages the day-to-day operations of the station and acts as liaison between airport service providers, government agencies & authorities and QR senior management. Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response. Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements. Supports in the preparation of annual budgets proposals for the station. Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external. Supports new station start up when required and conducts GHA Technical assessment. Establishes the department or team’s objectives and priorities to align with and support business objectives. Qualifications Bachelor’s Degree with minimum of 6 years job-related experience. Relevant experience as an Airport Manager with a major airline. Extensive overall knowledge of all areas of airport operations. Fluent in written and spoken English. Able to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Able to foster teamwork among team members. Dynamic and adaptable to ever changing operational requirements. Work experience in a multi-cultural environment. Knowledge of program development, budget preparation and administration. #J-18808-Ljbffr Qatar Airways