OPERATIONS SUPERVISOR - REPAIR

Job Summary Operation Supervisor Repair is responsible for the output of the repair operation, including the productivity of Repair Technicians, departmental budget, costs and quality management. The role involves managing a team of technicians, coordinating the repair and refurbishment of equipment, and ensuring the timely delivery of repaired products to customers. The anticipated salary range for this position is $60,000 - $70,000 (Annual). Actual compensation may vary based on experience, skills, education and location. Essential Duties and Responsibilities Repair Operations & Workflow Management Set goals and develop plans to meet or exceed monthly repair demand by monitoring the monthly build plan and daily JDA demand plan and supervising the productivity and output of Repair Techs. Ensure agility to meet unforeseen demands. Ensure hourly monitoring of repair progress, troubleshoot reasons for delays, and adjust labor and plans as necessary. Track key performance indicators (KPIs) and operational goals. Ensure all Equipment Repair Orders are accurate, turned in promptly to the Data Entry Clerk, and applicable documents are entered into the Repair Tool the next business day. Provide regular reports to senior management on team performance and operational effectiveness. Lead Lean Daily Management, conduct daily huddles with the entire team to report on current goals and actuals, answer questions, and flow pertinent information to and from all teammates. Team Management Supervise and support the operational team(s), ensuring the health and safety of all. Responsible for hiring, coaching, performance appraisal, and disciplining subordinate staff. Maintain a safe, clean, and organized storage area by ensuring proper labeling, categorization, and placement of inventory. Implement practices for accurate inventory by performing regular stock checks, audits, reconciliations, following regular Cycle Count and PI timelines. Implement security measures to prevent theft, damage, or loss of inventory. Identify and report discrepancies, losses, damaged goods. Maintain documentation for audits/compliance reviews. Customer Satisfaction and Communication: Proactively manage demand plan and urgent requests. Work with the Planning and Warehouse Team to provide updates on repair status and inventory. Address/resolve customer concerns regarding repair quality or turnaround times. Responsible for scheduling a daily work plan to meet productivity and quality goals. Coordinate shifts and schedules, account for attendance, to ensure sufficient staffing for operational needs. Education and/or Experience High School Diploma or GED (minimum requirement) 2-5 years of experience in warehouse, logistics, or distribution operations Prior supervisory or leadership experience is preferred Experience with inventory management systems is beneficial Minimum Required Qualifications Strong Leadership: Passion for health and well‑being, proven experience in operations, self‑starter who proactively addresses problems and opportunities. Proficiency in software skills (Microsoft Office Suite, inventory software, spreadsheet development and interpretation). Intermediate level mathematical proficiency. Knowledge of safety and compliance regulations (OSHA, DOT, FDA, CHAD). Must meet eligibility requirements for certification with State regulatory agencies of medical oxygen, where required by law. Maintain training certifications for Medical Gases, Hazmat and PIT Training. MHE/Forklift Certification. Lean skills required. English language skills (reading, writing, verbal). Skills, Knowledge and Abilities Build Connections: Problem‑solve and influence across teams, project a one‑company mindset, connect others to Purpose and Company Goals. Embrace Change: Inspire a growth mindset and leverage change as a catalyst for company growth. Grow Self and Others: Enable and empower growth in yourself and others. Be an Inclusive Leader: Respect and value differences to create an environment for teammates to reach their greatest potential. Deliver Results Today, Prepare for the Future: Take ownership, act with speed and agility to drive results today while staying focused on evolving market needs. Customer/Patient‑Focused: Invest time to understand customer’s/patient’s objectives and align activities directly to those objectives. Effective Communicator: Write and speak clearly, concisely, and transparently with business teammates. Proficiency in software skills (Microsoft Office Suite, spreadsheets, inventory software). Certificates, licenses, registrations or professional designations (as applicable). Knowledge of safety and compliance regulations (OSHA, DOT, FDA, CHAD). Budget Management Responsible for own cost‑center budgets. Track parts and supplies spending, budget forecasting, reporting, and analysis. Team Leadership & Training Lead, supervise, and support the repair team lead, technicians, data entry clerks, ensuring productivity, efficiency, quality, and safety standards are met. Track technical and administrative skills to reduce single points of failure. Ensure training of all repair teammates (e.g., proper repair protocols, SOPs, diagnostics, repairs, safety procedures). Ensure all Human Resources, regulatory, Joint Commission, FDA, and legal training is completed on time and that internal and external policies are understood and adhered to. Quality Assurance & Compliance Ensure products and services meet company’s quality standards, customer expectations, and compliance regulations. Perform quality assurance checks on all products and parts before stocking or distributing. Conduct final inspections of repaired equipment to verify performance and safety. Oversee documentation and record‑keeping for all repairs/maintenance activities. Support the review and update of operational verification procedures. Investigate and implement corrective action on non‑conformances. Safety & Maintenance Actively participate in and/or lead Safety Committee functions, including weekly and monthly safety checks. Conduct regular safety audits and enforce workplace safety procedures and protocols. Investigate and document safety incidents, injury, property damage, equipment failures and implement corrective actions promptly. Ensure proper use, functionality, and maintenance of repair tools, equipment, and techniques. Cost Control & Process Improvement Monitor and control repair costs, optimizing resource utilization. Optimize efficiency, identify and implement process improvements to streamline operations, reduce waste, and adopt best practices. Lead and facilitate Lean activities (e.g., Gemba walks, 5S, waste identification, root cause analysis, visual management, process improvement). Inventory Management Responsible for timely procurement of goods and tracking inventory movement, including ordering and receiving. Track and monitor inventory levels, ensuring proper accounting, safe handling, accurate storage, and distribution of repair materials. Physical Demands This position is an active role that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also requires occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. The position may require the occasional lifting of equipment up to 50 lbs. Work Environment The role may require occasional evening or weekend shifts. This role is 100% onsite required. No remote or hybrid work option. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our Benefits Program Includes Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short‑and long‑term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well‑being programs Other Information The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions. Equal Opportunity Employer Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr