Senior Developer- Application Support Engineer - Southern Glazers Wine & Spirits

Virtual Visa: USC and GC Hybrid

Interview: Virtual Visa: USC and GC Hybrid: Addison, TX or Miramar, FL - Local

Must have excellent, clear communication

5+ years of experience in an Application Support Engineer role - monitoring applications and providing root cause to dev team

5+ years of experience REQUIRED in the following technologies:

• AWS S3
• SQL (Postgres, DuckDB, Redshift)
• Kubernetes
• Python and Rust knowledge

Responsibilities

Develop and deploy Enhancements/Bug fixes by creating service packs

Monitor the interfaces and investigate the files and tickets if there are any issues related to the application

Monitor the application and incidents, troubleshoot and provide root cause to the development team

Drives the implementation and adherence to incident, problem, and change management, early detection, automation processes

Monitor daily/monthly planned production activities

Provide regular communications to stakeholders on service impacts, planned change and risk mitigation

Provide support and engagement with projects to enable the delivery of fast, quality change

Collaborate with cross functional teams

Participate in on-call rotation for one week every two weeks

Requirements

Bachelor's Degree or a combination of work experience and education

4+ years of experience in developing and supporting production applications

4+ years of experience in SQL (Postgres, Duck DB, Redshift)

4+ years of experience monitoring applications and incidents, troubleshooting and providing root cause to the development team

Must have cloud computing skills - AWS S3, REST API's, Kubernetes container, and Parquet files

Experience in programming languages Python and Rust

Advanced Excel skills would be an advantage for data analysis

Knowledge on network products and protocols including DNS, load balancers, IP, SSO would be an advantage

Ability to participate in on-call rotation for one week every two weeks