Service Advisor

Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Service Advisor for our Midway, FL location. See what others at Four Star is saying about being a Service advisor... Essential Duties This is a hands-on position responsible for scheduling service work and selling additional needed services to customers. This is a fast-paced environment with high expectations where you are rewarded for doing exceptional work. The Service Advisor is responsible for the following: Greet customers and answer service calls in a timely, friendly manner. Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a timeline, and estimate the cost of repair. Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed. Test drive vehicles or refer to the test technician as necessary. Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed. Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO. Accomplish the forecast that has been established by management. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable). If additional work is needed, explain the details to customer, including the additional cost and time considerations. Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor. All other duties assigned. Qualifications & Experience Minimum of two plus years of experience in heavy-duty or automotive parts-related work is Plus High school diploma, GED, or equivalent required Experience working with the public in a sale, Customer Service or service environment Skills & Abilities Reliable & Punctual Excellent verbal and written communication skills Strong phone etiquette and customer service skills Active listening skills, including the ability to understand customer needs and ask appropriate questions Persuasive communication skills to influence decisions and outcomes Strong time management skills and ability to manage multiple priorities Service-oriented mindset with a desire to actively help customers Self -driven, motivated & management skills Positive attitude with a strong willingness to learn Ability to work effectively in a team-oriented environment Technical Skills Intermediate knowledge of Windows-based applications, including: Microsoft Word Microsoft Excel Microsoft Outlook Procede Experience is Plus Strong overall computer proficiency needed BENEFITS Bonus Opportunity Company-Paid Life Insurance and AD&D BCBS Health & GAP Dental and Vision Accident, Critical Illness, Cancer, Life Insurance and Disability 401(k) PTO/Vacation Time Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law #J-18808-Ljbffr