Permit Technician I

About the Job Performs entry‑level clerical work in the building division of the Sustainable Development department. Responsible for customer service and the processing of permit applications. Work is performed under minimal supervision with latitude for the use of initiative and independent judgment. Hours of Work Monday – Thursday: 7:00 a.m. – 6:00 p.m.; Days and hours are subject to change. Essential Duties and Responsibilities Responsible for customer service requests in‑person, via telephone and electronically Handles high volume of telephone calls and email correspondence Communicates/assists with submittal requirements and completes online searches in city and county portals Reviews and accepts building permit submittals for accuracy & completeness Schedules inspections Inputs and maintains contractor information in Community Plus & Alfresco Notifies contractors and homeowners regarding permit status; distributes pickup and hold permits; contacts contractors for outstanding permits Completes property lien searches and public records requests Copies and scans documents; maintains office equipment Assists plan reviewer/inspectors with permit issues Processes level one (1) building permits Performs related work as assigned and/or required Minimum Qualifications High school diploma or GED; supplemented by a minimum of six (6) months of clerical experience and one (1) year of customer service experience. The City reserves the right to consider alternate combinations of education, certification, training, and/or experience. Minimum of one (1) year working in a Building Department or Construction experience is preferred. Knowledge, Skills, and Abilities Knowledge of basic construction jargon Skill in Microsoft Office products (Word, Outlook, and Excel) Skill in providing excellent customer service Skill in attention to detail and accuracy Ability to multi‑task while working with tight deadlines and shifting priorities Ability to quickly and independently learn new software programs Ability to analyze and define problems, identify alternative solutions, estimate consequences of proposed actions, and implement recommendations in support of City policies and procedures Ability to organize and prioritize work for timely completion, as well as to balance business needs, customer needs, and business risk Ability to work with minimal supervision and manage workload accordingly Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes Ability to clearly communicate and understand information in English, both orally and in writing Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work Ability to regularly attend work and arrive punctually for designated work schedule Physical Requirements Periodic performance of moderately physically demanding work, usually involving lifting, carrying, pushing and/or pulling of moderately heavy objects and materials (up to 50 pounds). Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment. Tasks may involve some climbing, stooping, kneeling, crouching, or crawling. Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing. Environmental Requirements Tasks are regularly performed inside without potential for exposure to adverse conditions such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances. Sensory Requirements Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Benefits Summary for Civil Service (non‑exempt) Personnel 10 paid full‑day holidays and 2 paid half‑day (Christmas Eve and New Year’s Eve) holidays per year Personal leave: 16 hours per year (prorated the first year); does not roll over Vacation leave: 4–6 years of service: 0.0577 hours per paid hour (120 hrs/yr) 7–9 years of service: 0.0770 hours per paid hour (160 hrs/yr) 10+ years of service: 0.0962 hours per paid hour (200 hrs/yr) Maximum accumulation 200 hours; 240 hours for 10+ years with up to 80 excess hours payable per year Sick leave: 0.0462 hours per paid hour; accumulations in excess of 520 hours are paid out annually at a conversion rate depending on years of service Group insurance program: City pays premiums for Basic Life ($20,000), AD&D ($20,000) and Long/Short‑Term Disability; contributes to medical insurance. Employees may enroll in an HDHP with HSA. Proof of medical coverage required for full‑time employees; opt‑out option available for cash benefit Retirement: participates in Florida Retirement System; choice of Pension Plan (defined benefit) or Investment Plan (defined contribution). City contributes based on state legislature; employee contributes 3% pre‑tax. Additional options: 457 Deferred Compensation Plan, Roth IRA. Longevity pay: lump‑sum payment for service milestones (e.g., $500 for 5–9 years; $1,000 for 10–14 years; $1,500 for 15–19 years; $2,000 for 20 years) Tuition reimbursement program: eligible after 1 year probationary; up to 100% for grade A, 75% for grade B, 50% for grade C; limited to 18 credit hours per fiscal year Pay‑for‑performance: up to 5% based on annual evaluation if approved in budget Discount programs: various discounts on health meals, banking, cellular/data, entertainment, retail and travel Wellness programs: Weight Watchers at Work, Walking Challenges, Wellness Warrior Reimbursement, Annual Wellness Fair, flu shots, mammogram screenings; free city gym membership #J-18808-Ljbffr