Financial Counselor

Patient Financial Counselor role in Nashville.
This is a high-impact, patient-facing role in an oncology setting, so personality and emotional intelligence are just as important as experience.
What They're Looking For
3+ years in financial counseling / patient access / insurance verification
Strong background in eligibility, benefits, and authorizations (including drugs)
Experience walking patients through cost breakdowns, payment plans, and coverage gaps
Knowledge of CPT/HCPCS coding
Comfortable working in a clinical/oncology environment
Strong customer service, with the ability to be both empathetic and firm
Quick learner, detail-oriented, and able to multitask/adapt to change
Day-to-Day Responsibilities
Educate patients on insurance coverage, co-pays, deductibles, and out-of-pocket costs
Walk patients through what is and is not covered under clinical trials
~70-75% of patients are on trials (often last-line treatment)
Help set up payment plans and guide patients through financial assistance programs
Including programs for free/assisted drug access
Verify insurance and maintain accurate eligibility and demographic information
Handle pre-authorizations and referrals, including drug authorizations
Partner closely with nursing staff, providers, and financial aid organizations
Occasionally assist with drug ordering coordination
Review patient balances and ensure accurate co-pay collection
Work through difficult situations, including supporting patients during end-of-life care scenarios
Environment & Culture
Heavy collaboration with internal team (notably this person's leader)
Requires ability to compartmentalize and have tough conversations with patients
Strong support system in place:
EAP (therapy/counseling benefits available)
Very mission-driven, patient-focused environment
Logistics
Schedule: 8:00 AM - 4:30 PM
Hybrid: ~50% remote / 50% onsite
Fully onsite during first few months of training
Training: ~3 months (shadowing begins within first few days)
Must be able to ramp up quickly and handle workload early on
Comp
$23-25/hr
Direct hire + full benefits
Interview Process
In-person preferred (video if needed)
Quick turnaround - feedback provided same day

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Required Skills & Experience

1+ years in financial counseling / patient access / insurance verification
Strong background in eligibility, benefits, and authorizations (including drugs)
Experience walking patients through cost breakdowns, payment plans, and coverage gaps
Knowledge of CPT/HCPCS coding
Comfortable working in a clinical/oncology environment
Strong customer service, with the ability to be both empathetic and firm
Quick learner, detail-oriented, and able to multitask/adapt to change


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.