New Patient Coordinator

Overview In partnership with the US Oncology Network, Texas Oncology is looking for a New Patient Coordinator to join our team at Texas Oncology . This full‑time position supports the Medical Oncology and Hematology Departments at our 3410 Worth Street clinic in Dallas, Texas. A typical work week is Monday through Friday, 8:00 a.m.–5:00 p.m. As part of the US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in the country, with approximately 530 providers in 280+ sites across Texas. Our founders pioneered community‑based cancer care to make the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. At Texas Oncology, we use leading‑edge technology and research to deliver high‑quality, evidence‑based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community‑based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the New Patient Coordinator do? Under direct supervision, the New Patient Coordinator is responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. The coordinator maintains patient records, prepares forms, verifies information, and resolves routine and non‑routine problems. The coordinator follows standard procedures and pre‑established guidelines to complete tasks and supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards and US Oncology’s Shared Values. Responsibilities Effectively oversee and manage the continuum of the new patient referral process within department standards. Provide strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact. Independently assess patient needs to prioritize and triage referrals. Answer phone calls, take messages and respond to routine patient, physician, and client inquiries. Proactively follow up on missing medical records and test results from referring providers. Obtain patient demographic, insurance, referral, and other pre‑visit required information. Verify and register patient accounts in the practice management system. Facilitate insurance benefit and eligibility investigations. Provide patients with appointment details such as time, location, directions, and instructions. Distribute appropriate medical forms to the patient for completion prior to initial visit. Maintain and update physician schedules ensuring that patients are scheduled appropriately. Work in conjunction with the clinical team to accommodate scheduling requests. Accurately document and update patient records in designated systems to ensure all parties have accurate information. Provide support and information to providers to problem solve and manage complex administrative issues. Maintain strict confidentiality and adhere to HIPAA guidelines and regulations. Other duties as requested or assigned. Qualifications High School diploma or equivalent required. Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience. Knowledge of multiple PMS and EHR platforms preferred. Experience with Microsoft Office products (Outlook, Word, Teams, and Excel) required. Proficiency with medical terminology and insurance benefits and eligibility verification. Must successfully complete required onboarding courses and on‑demand training within 45 days of occupying the position. Competencies Uses technical and functional experience: possesses up‑to‑date knowledge of the profession and industry; accesses and uses other expert resources when appropriate. Demonstrates adaptability: handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. Uses sound judgment: makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty. Shows work commitment: sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to quality: emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment This is an onsite position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person and virtual interaction with co‑workers and management and/or clients. Work may require minimal travel by air or automobile to office sites. #J-18808-Ljbffr The US Oncology Network