Senior Service Engineer

Job Description

Job Description

Benefits:

• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Training & development

WHO WE ARE:
ChargeTronix operates with an ethos of ease: ease of serviceability, maintainability, and repairability. Made with the best materials and crafted with user interface in mind, our chargers are designed to fit the customer without any hassle. When you need a charge you need ChargeTronix. We are looking for people with strong work ethics and a commitment to excellence to join our team and contribute to the success of the company.

JOB SUMMARY:
The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal Field Service Technicians and cross-functional teams to diagnose complex hardware, software, electrical, and networking issues that cannot be resolved through standard service procedures.
The Senior Service Engineer is responsible for developing service processes, improving equipment reliability, performing root cause analysis, validating corrective actions, and driving continuous improvements across the service organization.

JOB RESPONSIBILITIES:
Serve as the highest level of technical escalation for Field Service Engineers and internal technical support teams.
Diagnose complex electrical, mechanical, networking, firmware, and software issues affecting DC fast charging systems.
Lead root cause investigations for recurring field failures and coordinate corrective actions with Engineering teams.
Analyze field data, service reports, diagnostic logs, and performance trends to identify reliability improvements.
Develop, validate, and continuously improve troubleshooting procedures, service documentation, technical bulletins, and repair standards.
Support new product introductions by reviewing serviceability, maintenance requirements, and field readiness.
Evaluate returned components and failed equipment to determine failure mechanisms and recommend corrective actions.
Develop preventive maintenance strategies and service best practices to improve charger uptime and reduce service costs.
Mentor and train Field Service Engineers and Technical Support personnel on advanced troubleshooting techniques and diagnostic methodologies.
Support development and validation of firmware upgrades, software releases, and hardware revisions from a service perspective.
Recommend tools, equipment, spare parts inventories, and diagnostic methods to improve field service effectiveness.
Create and maintain engineering documentation including wiring diagrams, service manuals, repair procedures, and technical training materials.
Travel domestically as required to support complex field issues, engineering evaluations, and technician training.
Perform other duties as assigned.

JOB QUALIFICATIONS:
Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related field preferred.
Solid understanding of OCCP as it relates to EV chargers
5+ years of experience in field service engineering, EV chargers, power electronics, industrial equipment, or a related industry.
Strong knowledge of AC/DC power systems, electrical troubleshooting, networking, and diagnostic tools.
Experience with Linux, firmware updates, and industrial communication protocols is preferred.
Proven ability to perform root cause analysis and drive technical problem resolution.
Ability to manage multiple priorities while working independently and collaboratively.

ChargeTronix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.