Business office manager

Job Description

Job Description

Business Office Manager (BOM) is responsible for the facility's financial and administrative operations . Their primary goal is to ensure accurate billing, maximize collections, and maintain regulatory compliance while supporting residents and families with financial matters.

Key Responsibilities

• Financial Operations: Oversees accounts receivable (A/R), accounts payable (A/P), and general ledger functions. This includes processing payments, making bank deposits, and conducting month-end closing procedures.

• Billing and Collections: Manages billing for Medicare, Medicaid, private insurance, and private pay residents. They monitor aging reports and follow up on delinquent accounts.

• Resident Trust Accounts: Manages and reconciles personal funds for in-house residents, ensuring compliance with federal and state regulations regarding the handling of resident money.

• Census and Admissions: Maintains accurate daily census records, resolving discrepancies with nursing and admissions departments. They often assist with the Medicaid application process and verify insurance coverage for new admissions.

• Payroll and Human Resources: May handle payroll processing, benefit deductions, and the maintenance of employee files.

• Office Management: Supervises business office staff such as receptionists and billing clerks. They also manage office supplies, equipment maintenance, and administrative workflows.

Qualifications and Skills

• Experience: Most facilities require at least 1–2 years of experience in a long-term care or healthcare business office setting.

• Knowledge: Must have a thorough understanding of Medicare, Medicaid , and managed care billing and reimbursement processes.

• Technical Proficiency: Proficiency with Microsoft Office (specifically Excel) and healthcare-specific billing software, such as Point Click Care (PCC)

• Soft Skills: Strong communication skills are essential for interacting with residents, families, and insurance agencies. The role requires high attention to detail and the ability to maintain confidentiality.