Construction Coordinator, Commercial Services

Job Description

Job Description

A Smarter Career Choice
The internet is the heartbeat of our homes, and it should run without interruption. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent who can proactively move our business forward. In return, you'll find a place where your voice matters, where our team works hard and has fun. And, if you're like us, you'll know you've made a Smarter career choice.

Position Summary

IQ Fiber is seeking a Construction Coordinator, Commercial Services to manage commercial fiber construction projects from start to finish. This role requires a hard-working, customer-focused individual comfortable visiting multiple construction sites daily, conducting inspections and site visits, and working directly with commercial customers, internal leadership, and contractors to resolve all construction-related concerns.

This role owns the full commercial project lifecycle: surveying locations, identifying permitting requirements, preparing Bills of Materials (BOMs) and Notice-to-Proceed (NTP) packages, troubleshooting on-site issues, performing safety and quality control checks, verifying as-builts, and ensuring all work meets established technical standards, company policies, and customer expectations — on time and within budget.

Essential Duties and Responsibilities

• Take ownership of commercial construction projects from start to finish, coordinating between customers and all internal and external departments to deliver a high-quality customer experience with every interaction.
• Conduct field surveys of proposed and existing outside plant installations; design route paths and building entries for service delivery; identify permitting requirements and ensure all permits and easements are obtained prior to construction.
• Prepare Bills of Materials (BOMs) and Notice-to-Proceed (NTP) packages for contractors; request purchase orders and manage material ordering, delivery, and coordination with contract construction companies.
• Assign work to subcontractor leadership teams and review final billing; interact with Field Supervisors to verify field work status and correct discrepancies.
• Field-verify that all construction activities meet design specifications and quality standards; monitor and hold subcontractors accountable for quality, workmanship, productivity, safety, and customer service performance.
• Ensure compliance with OSHA safety standards and IQ Fiber policies throughout all construction activities.
• Modify design schematics to reflect as-built conditions; ensure all as-built data and bore logs are delivered to the design team for input into Vetro.
• Submit accurate daily, weekly, and monthly reports on all construction activity; verify work-in-progress reports and provide updates to internal and external departments.
• Manage commercial customer relationships throughout the project lifecycle, handling escalations with urgency and ownership to ensure customer needs are met from kickoff through closeout.
• Troubleshoot on-site issues proactively, taking corrective action quickly to protect timelines, cost control, and service quality; define architecture, equipment needs, costs, and variables to support accurate project planning.

Required Qualifications

• High school diploma required; Associate's degree preferred.
• 5+ years of telecommunications construction experience highly preferred; experience with walk-out surveys, design, budgeting, and creating BOMs including GPON required.
• Experience managing contractor relationships and coordinating multi-site construction projects; industry certifications such as NCTI, SCTE, or BCT/E preferred.
• Proficiency in Microsoft Excel and Word; computer skills sufficient to learn new applications and systems including Vetro.
• Must have and maintain a valid driver's license with a clear MVR (no more than two minor infractions in the past two years), current auto insurance, and a satisfactory driving record; ability to drive during nighttime and in adverse weather conditions.
• Must pass a standard background check and drug screening.
• Ability to deliver excellent customer service, manage escalations effectively, and work professionally across all levels of the organization and with external customers and the public.
• Ability to manage multiple assignments simultaneously, adapt quickly, and work independently with minimal direction using strong organizational and decision-making skills.
• Ability to communicate clearly in written and verbal formats and remain calm and effective in high-pressure situations.
• Ability to lift 25 pounds repeatedly, climb ladders up to 28 feet, and work in all outdoor environments.
• Availability for 24/7 emergency response including mandatory overtime, after-hours, and weekend work during natural disasters and network outages.

What Success Looks Like

• Commercial construction projects are owned end-to-end and delivered on schedule and within budget, with execution consistently aligned to company standards for quality, professionalism, and financial discipline.
• Customers, contractors, and internal teams remain aligned throughout the project lifecycle, supported by clear communication, proactive coordination, and permitting completed correctly to avoid delays and rework.
• Quality, safety, and compliance expectations are consistently met in the field, with routine verification performed, issues addressed quickly, and subcontractors held accountable to defined performance standards.
• Project documentation is accurate, complete, and submitted on time — including BOMs, as-builts, reporting, and material tracking — enabling smooth handoffs and strong support for operational and design teams.
• Commercial customers have a consistently strong experience, with risks managed proactively, escalations handled with urgency and ownership, and customer needs met reliably from kickoff through closeout.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

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