Greeter

Greeter - Part-time - Saturday and Sunday from 8 am - 6 pm - Frisco, TX The Greeter acts as the first point of contact between customers and the coaching center. Responsible for answering guest inquiries, assisting customers register for lessons, and more, while always upholding the company culture making customers feel welcomed and valued. Represent the PGA of America in the utmost professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Answer incoming calls and email inquiries in a timely and respectful manner. Greet customers upon entrance in a warm, pleasant, and professional manner. Demonstrate a true passion for customer service and proactively seek ways to surprise and delight our customers, striving to go above and beyond the service levels required. Act as the point of reference for customers who need assistance or information. Develop a thorough understanding of all key services and possess the ability to deliver service in an exceptional and timely manner. Ensure that the coaching center spaces and lobby are always clean and tidy. Provide tours of the Coaching Center. Work with the team to acquire a working knowledge of the technology used at the center, including an understanding of the entire PGA Frisco campus. Assist with various requests to further enhance the coaching experience including listening to comments and resolving minor issues. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) preferred. Thorough knowledge of customer service support functions acquired through one year previous customer service experience in similar position is preferred. Strong computer and Excellent verbal and written communication skills are required. COMPUTER SKILLS Proven proficiency in the use of Google Suite and Microsoft Office. COMMUNICATION SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. MATHEMATICAL SKILLS Ability to apply concepts such as fractions, percentages, and ratios to practical situations. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COLLABORATION AND TEAMWORK Works harmoniously with others to get a job done, responds positively to instructions and procedures and is able to work well with staff while maintaining relationships, which breed productive disagreement and debate. CUSTOMER FOCUS Meets the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with the customer in mind and establishes and maintains effective relationships with customers and gains their trust and respect. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Frequent standing, walking, and lifting up to 50 pounds required on a daily basis. Ability to work weekends. Health & Wellness We promote preventative care and encourage wellness by offering a variety of benefits and resources to help employees and their families lead healthy lives. Competitive medical, dental, & vision plans Benefits Helpline Employee Assistance Program (EAP) Flexible hours, days, nights, and weekends Golf privileges and the opportunity to learn the game Financial We offer programs to assist employees in meeting financial obligations and feeling secure in their financial future. 401K with employer match Pension Plan A Money Purchase Plan Health Savings Account (HSA) with employer match Individual Retirement Counseling Life and AD&D Insurance Short-Term Disability Insurance Tuition Reimbursement Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information, or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.