Sales and Marketing Associate

Job Description

Job Description

Description:

Are you ready to make a change and wish you could spend every day with dogs and the humans that love them? Have you ever been a server or sales rep with above-average people skills? Are you from the sports-fitness industry/retail/customer service and ready to leverage your skillset to help build and develop a daycare/wellness business and be part of a dynamic organization?

We're looking for ambitious and energetic leaders to start as a Sales and Marketing Associate .

We want individuals who can develop and build relationships with not only existing dog parents but understand how to generate leads for new customers and grow our daycare & wellness business. This is accomplished by generating new pet parent leads, daily phone calls to new and existing parents, working on converting leads to dog meet & greets, creating and posting social media posts, running, and operating local events and marketing; with an emphasis on the daily cadence of outreach calls, scheduling of consultative sales conversations and closing sales with dog parents for services. We're looking for candidates for our Brooklyn and LIC locations.

Responsibilities:

· Generate and foster new clients, be a genuine people person

· Monitoring active marketing programs and developing ways to improve those campaigns, including social media, local business and apartment complex partnerships, and in store events

· Design and manage marketing programs designed to enhance and grow dogs in daycare

· Work directly with dog parents selling weekly Enrollment in daycare and wellness services

· Collaborate with team to create an exceptional experience at every customer interaction

· Achieve set sales targets for the location

· Manage the pet parent journey from beginning to end

Financial and Administrative

· Ensure sales development for all customer facing avenues

· Up-sell and use dog Evaluations to grow revenue

· Prepare monthly reports of new customers added, enrollment numbers, and revenue growth

Customer Service and Presentation

· Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.

· Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.

· Keeps the team members engaged in their duties.

· Strive for high customer review ratings!

Core Competence:

· Consistent and timely attendance

· Sales Growth: Comp growth of at least 20%

· No critical safety issues

· Aid in the growth of our client base - goals for new clients per week and for new Meet and Greets

· Maintain and grow goals for average dogs in the door

You are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Requirements:

· Interest in working in sales & service with exposure to marketing

· Ability to multi-task effectively in a fast-paced environment

· Proactive attitude and strong desire for upward mobility

· Excellent problem-solving skills

· Strong communication and organizational skills

· Influential desire for growth and personal development

The Rules by which we, as DOGTOPIANS live by:

· We LOVE life unconditionally like a dog

· We STAY loyal to our pack

· We CHASE the absolute highest standards of safety

· We PLAY to our fullest potential

· We TREAT every day like It’s the Most Exciting Day Ever

Qualifications:

• Must love dogs
• Sales and Customer service experience
• Ability to work flexible hours
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills
• Able to work within a structure, but to think and act flexibly when needed