Residential Mortgage Appraisal Review Manager

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. Job Type Full-time Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Residential Mortgage Appraisal Review Manager. This Position Supervises: Mortgage Appraisal Desk Lead (1) Mortgage Appraisal Desk Specialist (1) Mortgage Appraisal Specialists/Reviewers (2) Leadership & Team Management Lead, develop, coach, and manage the Appraisal Desk Lead, Appraisal Desk Specialist, and Appraisal Specialists/Reviewers. Establish performance standards, service-level expectations, and quality metrics for the appraisal review team. Conduct performance evaluations, employee development planning, and ongoing coaching. Promote a culture of accountability, collaboration, service excellence, and continuous improvement. Serve as a subject matter expert for appraisal-related issues across the Mortgage Division. Participate in staffing, succession planning, and team development initiatives. Appraisal Review Operations Perform complex residential appraisal reviews for compliance, quality, credibility, and adherence to industry standards. Review appraisals for conformity with:

USPAP

requirements Fannie Mae and Freddie Mac guidelines FHA, VA, and USDA requirements Federal Interagency Appraisal and Evaluation Guidelines Internal credit and valuation policies Assist with resolving valuation disputes, reconsiderations of value, and escalated appraisal concerns. Monitor appraisal review workflows to ensure timely completion and support on-time loan closings. Identify trends, risks, and opportunities for process improvement within appraisal operations. Provide guidance on complex valuation scenarios and exception requests. Appraisal Desk Management Oversee daily operations of the Appraisal Desk. Ensure appraisal orders are managed efficiently from assignment through final review. Monitor pipeline volumes, turnaround times, service levels, and workload balancing. Partner with origination and operations teams to proactively resolve appraisal-related bottlenecks. Drive process enhancements that improve speed, quality, and borrower experience. Support effective communication among lenders, processors, underwriters, operations staff, and appraisal vendors. Appraiser Panel Management Oversee the institution's approved appraiser panel and vendor management processes. Review and approve applications from prospective appraisers seeking inclusion on the approved panel. Conduct due diligence reviews including licensing verification, qualifications assessment, insurance review, and performance analysis. Monitor appraiser performance metrics, including: Turnaround times Report quality Revision rates Geographic competency Regulatory compliance Customer service responsiveness Maintain scorecards and performance reporting for approved panel members. Administer corrective action programs when performance or compliance concerns are identified. Recommend probation, suspension, removal, or reinstatement of appraisers when appropriate. Ensure appraiser independence requirements are maintained at all times. Cross-Functional Partnership Collaborate closely with Mortgage Origination leadership to balance valuation risk management with production objectives. Partner with Mortgage Operations leadership to improve loan cycle times and appraisal-related efficiencies. Support organizational goals related to: Loan production growth Operational excellence Borrower satisfaction On-time loan closings Regulatory compliance Participate in cross-functional projects involving appraisal technology, workflow enhancements, and process automation. Provide appraisal-related training and guidance to production and operations teams. Risk Management & Compliance Maintain appraisal review practices that meet regulatory and investor requirements. Monitor regulatory, agency, and industry developments affecting valuation and appraisal practices. Assist with internal audits, regulatory examinations, and quality control reviews. Develop and maintain appraisal-related policies, procedures, and controls. Ensure adherence to appraisal independence standards and organizational risk management objectives. Education/Experience Preferred: Required Qualifications Active State Certified Residential Appraiser or State Certified General Appraiser license. Bachelor's degree in Business, Finance, Real Estate, Economics, or related field, or equivalent combination of education and experience. Minimum 5 years of residential appraisal experience. Minimum 3 years of appraisal review experience. Minimum 2 years of leadership or supervisory experience. Strong working knowledge of: USPAP FNMA and FHLMC appraisal requirements FHA, VA, and USDA appraisal guidelines Interagency Appraisal and Evaluation Guidelines Mortgage lending operations and underwriting processes Experience managing appraisal vendors and appraiser panels. Ability to perform complex appraisal reviews and valuation analysis. Strong written and verbal communication skills. Preferred Qualifications Certified General Appraiser designation. Experience within a bank, credit union, or mortgage lender environment. Experience leading appraisal review teams and appraisal desk operations. Professional valuation designations or advanced appraisal certifications. Experience with appraisal management technology platforms and valuation review tools. Experience with commercial real estate appraisal and environmental due diligence. Knowledge, Skills, And Abilities Strong residential valuation and appraisal review expertise. Working knowledge of mortgage production, processing, underwriting, and closing operations. Ability to balance risk management objectives with production and service expectations. Strong leadership, coaching, and team-building skills. Excellent analytical and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Strong vendor management and relationship management skills. Effective conflict resolution and negotiation skills. Advanced problem-solving capabilities. Commitment to delivering exceptional internal and external customer experiences. Key Performance Indicators (KPIs) Appraisal review turnaround times On-time loan closing percentages Appraisal quality and error rates Appraiser panel performance metrics Compliance and audit results Borrower experience outcomes Internal customer satisfaction scores Team productivity and service level attainment Appraisal revision and escalation rates Process improvement and operational efficiency initiatives Pay is dependent on knowledge, skills, abilities, experience, and location. Working Conditions The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Sunflower Bank Benefits People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Rooted in Strength Propelled by Growth Individuals in a Great Whole Creating Possibility Community Focused Associates Enjoy Outstanding Benefits, Including: 401(k) Plan with 6% Match Health/Dental/Vision Insurance Company-paid Life Insurance Tuition Reimbursement Fitness Reimbursement Paid Time Off Volunteer Leave Paid Holidays Plus many more associate perks & incentives! Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. EOE/AA: Minorities/Females/Disabled/Vets Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity or any other characteristic protected by law. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location-specific notices is available on our privacy policy. #J-18808-Ljbffr Sunflower Bank Mortgage Lending