Registered Nurse (RN) - Behavioral Health Call Center WP

Department: 11597 Aurora Psychiatric Hospital - Switchboard

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

Saturday and Sunday 1130-2200 onsite at Aurora Psychiatric Hospital for the call center department.

This role is ONISTE at APH in Wauwatosa, WI

Pay Range:

Registered Nurse (RN) – Behavioral Health Call Center/Intake Unit APH

Wauwatosa, WI United States

Be the Nurse Who Redefines Care.

At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all.

Your feedback matters . Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Where You Will Work:

Come join our team at Aurora Psychiatric Hospital in the CallCenter

• Help Facilitate Internal Aurora Transfers telephonically
• Help Facilitate Non-Aurora Transfers telephonically, assessing documentation, MD triage, taking and entering orders
• Will perform Tele Intake (telephonic or Video) assessments for patients in the ER that have a Behavioral Health Consult. Triage with appropriate on Call MD, along with taking and entering orders.
• Take Triage calls telephonically for patients looking for inpatient to see if medical clearance is needed prior to the patient arriving to the hospital for an assessment.
• On occasion preforming assessments for outpatient programs and triaging that assessment with the MD for recommended level of are and scheduling the patient for program

We’re Looking For:

• Completion of an accredited or approved program in nursing

• Registered Nurse license issued by the state in which the teammate practices

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association

What You’ll Do:

• As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures.

• Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum.

About This Location:

At Aurora Psychiatric Hospital you can count on the most comprehensive continuum of behavioral health care in the state. Located on a beautiful, 30-acre wooded campus in Wauwatosa, Wisconsin, our facility offers an ideal healing setting for children, adolescents and adults experiencing mental health or substance concerns.

From our landscaped garden areas to our use of pet therapy dogs, we create a patient-focused, healing treatment experience that fosters recovery. You can rest assured that our team’s expertise and compassion will help you or your loved one begin the journey to recovery in a caring, confidential and comfortable environment.

Physical Requirements & Working Conditions

Requires frequent sitting, standing, walking, bending, squatting, reaching, twisting, and lifting throughout the workday. Must safely lift up to 35 pounds and perform patient handling tasks, including pushing/pulling up to 30 pounds and assisting with 150-pound sliding transfers. Requires functional speech, vision, hearing, touch, and fine motor skills for clinical procedures, as well as the ability to operate equipment foot controls. Must be able to respond quickly to changing patient conditions and perform patient safety interventions, including verbal de-escalation and restraints when necessary. Exposure to blood, body fluids, communicable diseases, chemicals, and hazardous waste may occur; appropriate protective equipment must be used. Physical Abilities Testing and additional department-specific requirements may apply.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Ready to Take the Next Step:
Apply Now!

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.