Certified Medical Assistant - Castro Valley

Certified Medical Assistant - Castro Valley Job Summary Certified Medical Assistant encompasses both administrative and clinical aspects of medical assisting. It includes performing check‑in/check‑out functions, answering phone calls, verifying insurance benefits, scheduling and confirming appointments, collecting copays, deductibles, and co‑insurances, rooming patients, interviewing and giving instructions to patients as directed by physician or physician assistant or nurse practitioner, handling incoming and outgoing correspondence with other providers or pharmacies, processing requests for medical records, obtaining vitals and other pertinent patient information, assisting providers with exams and procedures, and performing diagnostic testing. Responsibilities Greets patients and performs check‑in/check‑out procedures accurately and promptly, collects co‑pays, posts outstanding balances, prints orders and educational materials, schedules procedures, obtains insurance card and payment guarantor information, and checks insurance eligibility. Answers phone calls promptly, schedules appointments, and maintains assigned clinical inboxes in athenaClinicals electronic medical record system; demonstrates phone etiquette in accordance with Panoramic Health standards. Rooms patients and completes full patient intake, including vitals, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations; assesses patient symptoms, reactions, and physical condition; records all data in athenaClinicals. Effectively determines response priority and level for patient telephone calls and patient portal messages; consults with provider and documents appropriately. Collects specimens and follows CLIA regulations. Facilitates referrals to specialty care, imaging or laboratory studies as ordered; coordinates to ensure patient is appropriately set up for required lab studies or imaging. Calls patients with test results or instructions as provided by provider. Prepares for patient office visits and lab work in patient charts; makes patient reminder calls for lab work two weeks prior to appointments. Scans and attaches patient medical records and administrative documents in athenaClinicals; reviews and processes incoming faxes and flow labs not electronically sent. Participates in preparing payment batches and maintaining accurate office cash transactions. Processes medication authorizations and refills; organizes drug sample closet and discards expired medications appropriately. Reschedules patients via the athenaClinicals automated appointment reminder system; maintains appointment waitlist and schedules appointments from waitlist when feasible. Exercises sound judgment in challenging and stressful situations. Occasionally acts as trainer for other medical support staff or students. Performs other duties and responsibilities as requested. Qualifications Completion of an accredited Medical Assistant program. Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) or equivalent. Current CPR certification preferred. At least one year of relevant medical assistant experience in a physician office. Broad understanding of clinical operations and physician office practice. Nephrology medical office or dialysis experience highly preferred. Experience with athenaClinicals electronic health record. Experience with other secure clinical communication and billing applications such as PMDSoft. Knowledge of HIPAA and other patient privacy laws; maintains rigorous confidentiality of all medical, financial, or other sensitive materials. Capability to perform basic patient data entry into athenaClinicals and use Microsoft Office suite. Basic knowledge of medical examination, diagnostic and treatment room procedures. Knowledge of medical terminology. Compliance with all HIPAA, OSHA, and IT standards and policies. Benefits Salary range $21–$23 per hour, DOE; regular full‑time employees working 30 or more hours per week are eligible for comprehensive benefits including medical, dental, vision, life, 401(k), and paid time off (PTO). Equal Employment Opportunity We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. We maintain a work environment free of harassment, discrimination, or retaliation because of protected characteristics per applicable law. #J-18808-Ljbffr Panoramic Health