IT Engagement Owner

Primary City/State: Phoenix, Arizona Department Name: IT Clinical Care-Corp Work Shift: Day Job Category: Information Technology

POSITION SUMMARY

This position is responsible for the operational management of IT Clinical Application Support services necessary to achieve the organization’s strategies and initiatives with focus on quality of outcomes and superior service. It manages IT Clinical Application Support activities across multiple locations, including delivery of user level support, IT project implementations, facility‑initiated projects, and support of clinical documentation applications within the electronic health record (EHR). The role directs activities of the IT Clinical Application Support teams to support customer interactions, internal documentation standards, and operational oversight related to clinical documentation in the EHR.

CORE FUNCTIONS

Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. Manages goals and objectives for the department in alignment with company goals, provides leadership, feedback, and motivation for staff achievement of departmental goals, and maintains partnerships with staff, physicians, nurses and leadership across facilities, regions, or specialties. Participates in system‑level initiatives, provides operational leadership for clinical applications, incorporates best practices, and responds to emerging trends to enhance operations, programs, and services. Develops and implements processes, procedures, and programs to increase operational efficiency and effectiveness, and ensures delivery of exceptional customer support. Collaborates with business leaders and senior IT leaders to identify operational requirements and opportunities related to IT Clinical Application Support. Communicates facility/ business goals to IT leadership to address needs and engages stakeholders in understanding strategies for clinical applications. Directs and participates in the development, implementation and application of effective organizational policies, procedures, and practices to comply with laws and regulations. Evaluates and identifies opportunities for clinic functionality improvements across the continuum of care. Acts as a subject‑matter expert and may lead or facilitate task forces, teams, or councils to plan, implement and coordinate programs and activities for the department. Maintains up‑to‑date knowledge of clinical applications, current trends, regulatory and accreditation standards, and specialty area best practices. Provides direction and oversight for IT clinical application support activities across select facilities, regions or specialties, participates in meetings and presentations, collaborates with other IT leaders and staff, and serves as a key liaison to leadership at the supported locations.

MINIMUM QUALIFICATIONS

Bachelor’s Degree in a relevant field or equivalent level of education and experience. Advanced level working knowledge of principles, practices, and operations in the assigned or related area typically achieved in five plus years, including a minimum of two years management level experience within a healthcare system setting or large multi‑operational corporate environment. Must demonstrate substantial knowledge of information technology and/or clinical informatics in a healthcare setting. Requires exceptional communication, presentation, and negotiation skills, leadership skills to engage technical and non‑technical audiences, and ability to recruit, mentor, motivate, evaluate, and retain staff. Variable shifts and hours may be required.

PREFERRED QUALIFICATIONS

Information Technology management experience in a large healthcare environment is strongly preferred. Experience with direct patient care as a licensed professional within an acute care community hospital and/or ambulatory practice preferred. Experience using and supporting electronic health record systems, ideally Cerner Millennium. Additional related education and/or experience preferred.

EEO STATEMENT

EEO/Disabled/Veterans ( Banner Health supports a drug‑free work environment.

PRIVACY POLICY

Privacy Policy ( Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability. #J-18808-Ljbffr Banner Health