Content Operations Analyst | Pune | Hybrid

Content Operations Analyst – Pune | Hybrid Reports to: Manager, Content About this role Cornerstone’s Content Operations team is dedicated to ensuring that Cornerstone Content End Users – learners, partners, internal teams, prospects, and customer admins – have a seamless experience with their content library. As a Content Operations Analyst, you will be responsible for ensuring that our Content products are successfully delivered, seamlessly refreshed, and effectively maintained. With a portfolio of 30+ content subscriptions and thousands of customers to support, a successful candidate thrives on a process-based team, is highly organized, and possesses strong communication skills. Location Candidates must be located near the Pune Office in India, with the ability to work in‑office at least three times per week. Key Responsibilities Assist in the timely fulfillment of all e‑Learning content solutions, ensuring timely and accurate delivery of assets in a fast‑paced, high‑volume environment. Deliver consistent output in a timely manner, frequently managing multiple inquiries and deadlines without sacrificing quality. Identify and troubleshoot content delivery and quality issues by researching, applying solutions, collaborating with cross‑functional support teams, and escalating when necessary. Serve as the Operations point of contact for content issues and system functionality. Constantly evaluate and strengthen quality standards to ensure a high‑quality content experience for Cornerstone’s clients. Identify and document potential workflow and process improvements and communicate them to the Team Manager. Support the larger Content Services team and assist with ad‑hoc projects as assigned. Document and maintain processes and workflows, identifying ongoing areas of improvement. Maintain deep technical expertise of Cornerstone’s proprietary tools for content uploads and serve as a product/technical representative internally. Recommend controls by identifying problems and writing improved procedures. Apply consideration for privacy and security obligations while managing content. Handle multiple projects simultaneously and coordinate with cross‑functional stakeholders. Qualifications Bachelor’s degree or equivalent working experience (engineering, business, finance backgrounds preferred). 1–2 years of relevant experience with a tech company, preferably SaaS‑focused. Tech‑savvy; comfortable with Outlook, Excel, Salesforce, Jira. Prior knowledge dealing with technical users is a plus. Strong written and verbal communication skills with excellent follow‑up to ensure client expectations and deadlines are met. Ability to manage multiple projects simultaneously, keep close attention to detail, and communicate progress with the team leader. Bias towards action and a solution‑oriented mindset. #J-18808-Ljbffr Namely