Service Advisor

Service Advisor Position

The responsibilities of a Service Advisor include scheduling appointments, greeting customers, listening to their needs, performing thorough and accurate write-ups and walk around inspections in the service lane, proactively recommending required maintenance, creating complete, detailed, and accurate repair orders, and dispatching work to appropriate skilled level technicians. They may also set up alternate transportation and verify insurance before maintenance is scheduled.

By working at Riverbend Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Riverbend Ford Family where we value support and dedication to each other as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay $350.00 per week base Salary plus Monthly Performance Based Commission
• Bonus Opportunities
• Health Insurance, Dental, Vision, Life, and Supplemental
• Paid Vacation, Holidays, and Sick Leave
• Employee Discounts for Service Work, Parts, and Vehicle Purchases
• Monday to Friday Work Week, NO Weekends

Service Advisor Responsibilities:

• Greet customers promptly and courteously
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify and relay customer concern(s) accurately
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic and friendly personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology, repair and service procedures and specifications
• Minimum of 1 year in service department preferred
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind as outlined by federal, state, or local laws.