Associate Director, Customer Optimization & Adoption

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As the Associate Director for Customer Optimization and Adoption within Integrated Solutions, you will lead a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Connected System Application Engineers. Reporting to the Director of Clinical Operations, you will guide a team that blends strategic thinking, proactive communication, and empathy to drive customer value, satisfaction, and retention. Your leadership will directly influence customer stability, operational effectiveness, and the long‑term success of Baxter’s Integrated Solutions business. You will shape customer success strategies, strengthen cross‑functional collaboration, and establish scalable processes that support both customer outcomes and internal efficiency. This role requires a decisive, relationship‑driven leader who can navigate ambiguity, translate vision into actionable plans, and serve as a trusted partner across Baxter’s clinical, technical, and commercial teams. This role can be based anywhere in the U.S., and candidates should live within a reasonable distance of a major airport to support occasional travel. What you’ll be doing Developing customer success strategies that improve retention, expansion, and overall customer health Leading and mentoring a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Application Engineers Establishing structure and process for new initiatives to prioritize work and eliminate duplication Providing insight on competitive landscape to guide decision‑making and strategic focus Driving operational efficiencies across the Customer Optimization and Adoption team Building strong internal partnerships that foster collaboration and effective communication Creating and executing best‑practice frameworks and playbooks for customer success Reporting operational and strategic metrics to Baxter leadership and supporting revenue‑driven initiatives What you’ll bring 5+ years of experience in healthcare technology implementation or related healthcare fields Background in healthcare, medical devices, or professional services strongly preferred Ability to evaluate trade‑offs and drive decisions with cross‑functional alignment Comfort operating in a matrixed environment with competing priorities Strong attention to detail and motivation for high‑level problem solving Experience in fast‑paced global environments Clear, decisive thinking that accelerates team execution Strong communication, leadership, and relationship‑building skills We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $160,000 to $220,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for discretionary bonuses and long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.