Software Engineering Supervisor

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RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Software Engineering Supervisor to join our team. We are challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together.

JOB SUMMARY:

The Software Engineering Supervisor serves as a hands-on technical subject matter expert with responsibility for helping to drive the success of Rayus applications through technical expertise, customer support, process improvement, and project management. The Software Engineering Supervisor will have management responsibility for guiding and ensuring the support of technology that delivers on internal and external applications and partners systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(30%) Team Management

• Manages software engineering team.
• Trains, coaches and mentors team members.
• Sets and monitors goals and drive the team members towards fulfilling them.
• Develops a strong, creative team aimed at achieving consistency and efficiency.

• Simultaneously work on multiple projects with multiple clients to analyze client IT environments and development capabilities.

• Proactively identify emerging trends in the software engineering space that pertain to the organizational excellence.
• Monitors project cost and effort against plan and takes corrective action as may be necessary.

(35%) Application Development

• Develops and implements strategies and solutions to business problems by partnering with business users and customers to assess needs and identify projects which will improve efficiencies, productivity, quality and profitability as well as improving the patient experience.

• Collaborates with other IT teams such as business analyst, system engineering, data engineering and the quality assurance team in the testing of new software programs and applications. Partners with solution architect to create and maintain system architecture designs documents.

• Designs, maintains, and optimizes existing and upcoming applications that may interact between internal systems, third party tools and various partners.
• Provides technical expertise working with internal and external customers to implement complex and varied functional specifications into technical designs.
• Executes and oversees the analysis and remediation of root causes, including deficiencies in technology, process, or resource capabilities.

• Develops and responsible for best practices and streamlines ways to improve business software processes and interfaces.

• Responsible for managing source control with CI/CD pipeline and participates in code review, preferably with Azure DevOps.
• Reports on project progress.
• Monitors project cost and deliverables.

(30%) Interface Maintenance & Troubleshooting

• Monitors the IT Service Management system and assigns new incidents or service requests to appropriate resources based on skill set and availability.
• Manages daily review of application issues and requests in-take, support requests;
• Ensures the accuracy and integrity of data transmitted.

• Ensures the software engineering team provides timely resolutions to minimize disruptions and adheres to defined service level agreements (SLAs).

• Responsible for comprehensive documentation of system configurations, procedures, and troubleshooting steps.
• Provides off hours or weekend support for critical maintenance or problem resolution.

(5%) Completes other tasks and projects as assigned.

COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:

• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines

• Knowledge of healthcare data exchange protocols and standards (e.g., HL7 standards and messaging protocols, DICOM, etc.)
• Knowledge of relational database concepts (e.g., logical schemas, physical table structures, data attributes, primary and foreign keys, query languages, security, control, backup, and disaster recovery)
• Knowledge and experience with various development methodologies (e.g. Agile)

• Knowledge and experience with translating business requirements into working solutions with integration diagrams and flow charts
• Knowledge and experience with change management best practices
• Skill in organizing and prioritizing work and following assignments through to completion.
• Skill in written and verbal communication
• Ability to work independently and in a team environment.
• Ability to work in a fast-paced environment and meet established deadlines.
• Ability to be flexible and adaptable to constant change.
• Ability to effectively handle details with accuracy.
• Ability to manage schedule to ensure work is completed.
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion.
• Ability to resolve service recovery issues and understand when to escalate to the next level.
• Ability to convey complex subject matter clearly and engagingly.
• Ability to remain calm in difficult situations.
• Ability to effectively use strong analytical and problem-solving skills.

Requirements:

SUMMARY OF QUALIFICATIONS:

Required:

• Must be a self-starter and eager to learn.
• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum of seven (7) years of experience working and advanced knowledge and with .NET Core or .NET framework (C#, ASP.NET), WCF, API, desktop application development, HTML, HTML5, JavaScript, jQuery, Git and CSS
• Minimum of five (5) years of experience with various databases, preferrable MS SQL server.
• Minimum of two (2) years of experience prior experience managing a team.
• Experience with SAAS applications and delivery models
• Experience with a variety of database and development applications
• Hands-on experience in Agile development methodologies and setting up CI/CD pipelines, preferably with Azure DevOps
• Healthcare experience

Preferred:

• Prior experience with healthcare systems, specifically imaging and billing systems.
• Familiarity with API design and development.
• Experience with HL7 interface development
• Experience on designing and developing software applications (apps) for mobile phones, Smartphones, tablets, and other mobile devices

WORKING CONDITIONS :

• Requires the use of office equipment, such as computers, fax machines, telephones and copiers.
• Requires computer related activities for extended periods of time.
• Requires the ability to see, hear, speak, write and key.
• Requires periodic after hours and weekends to support business needs.