Customer Success Specialist

Position at Parts TownAs the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our core values with safety being your first priority. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat – Apply Today!PerksParts Town Pride – check out our virtual tour and culture!Quarterly profit-sharing bonusHybrid work scheduleTeam member appreciation events and recognition programsVolunteer opportunitiesMonthly IT stipendCasual dress codeOn-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expensesAll the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don't worry, we've got you covered.The Job at a GlanceThe Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!A Typical DayHandle a high volume of inbound customer interactions each day: approximately 50-70 phone calls /day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finishProcess customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needsTo Land This OpportunityYou have at least 1 year of experience in a face to face or over the phone customer service roleYou exhibit stellar organizational skills, multi-tasking skills, and computer skillsYou get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)You know MS Office; you may not be a master but you're on your wayYou have a quality, high speed internet connection at homeYou have a genuine positive, outgoing, team spirited, one-for-all personalityYou're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!About Your Future TeamWe work & play equally hard! Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you'll bring to your first potluck at Parts Town!At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.