Senior Business Analyst (Pega CDH)

Overview

Responsible for strategy and planning to align business operations with the credit union's mission and goals. Conduct analyses and gather, organize and review data to identify internal and external strategic issues and opportunities affecting growth and profitability of the organization. Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

• Support the development and execution of targeting strategies and marketing campaigns in channels enabled by Pega Customer Decision Hub (CDH) and/ 1-to-1 Ops Manager (BoE). Build, launch, and optimize Next Best Action campaigns across inbound and outbound channels.
• Translate marketing requirements into CDH interaction strategies, targeting criteria, and personalization logic.
• Assist with coordinating and optimizing member communications across inbound and outbound channels.
• Evaluate business data and conduct analyses and reporting to identify challenges and opportunities; provide solutions to complex business problems using quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis
• Partner across teams to develop advanced statistical models and forecasting techniques to predict future business performance and inform strategic decision-making
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders and adapting to competing demands, organizational changes and new responsibilities
• Assess requirements for internal business processes, ensuring integration across teams and business units and compatibility with organizational strategic goals
• Utilize comprehensive knowledge of company's internal operations to develop forward-looking focus for business

Qualifications

• 5-7 years of experience in business and operational strategy, planning and analysis
• Complete knowledge and understanding of business area/specialization
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research
• Research, analytical, and problem solving skills
• Advanced problem resolution skills including determining root cause, scope and scale of issues
• Effective word processing and spreadsheet software skills
• Advanced project management skill to lead projects and/or initiatives of medium to large scope to include working effectively with diverse internal and external contacts
• Bachelor's Degree in Business Administration, Finance or related field

Desired Qualifications

• Master's Degree in Business Administration, Finance or related field

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * FORTUNE 100 Best Companies to Work For 2026 * Yello and WayUp Top 100 Internship Programs 2025 * Computerworld Best Places to Work in IT 2026 * Most Loved Workplace - America's Top Most Loved Workplaces 2025 * 2025 PEOPLE Companies That Care * Newsweek Most Trustworthy Companies in America 2026 * Military Times 2025 Best for Vets Employers * Forbes 2026 America's Best Large Employers * Forbes 2025 America's Best Employers for New Grads * Forbes 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence * Military.com Top Military Spouse Employers 2025 * 2026 Handshake Early Talent Award * Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.