International Banking Account Rep I-II

Job Description

Job Description

Position Function:

The Account Representative performs sales, servicing and operational functions on behalf of the International Private and Corporate Banking Teams primarily for the department's Non-Resident Alien (NRA) clients. The Account Representative can effectively identify and resolve the customer's banking needs to ultimately expand share of wallet by providing a high level of customer engagement including, but not limited to deposit and loan growth and cross functional wealth management referrals. The ideal candidate is able to migrate customers to HVC level accounts ($250k+).

Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Voyaging Spirit and Positively Ohana; Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.

Primary Accountabilities:

International Banking Account Rep I-II:

• The Account Representative performs sales, servicing and operational functions on behalf of the International Private and Corporate Banking Teams primarily for the department's Non-Resident Alien (NRA) clients. The Account Representative can effectively identify and resolve the customer's banking needs to ultimately expand share of wallet by providing a high level of customer engagement including, but not limited to deposit and loan growth and cross functional wealth management referrals. The ideal candidate is able to migrate customers to HVC level accounts ($250k+).
• Grow Mass Market portfolio with safe and profitable opportunities from existing and new clients and sources. Continually work to move these customers into HVC compatible size business.
• Ensure daily operational efficiency in compliance with regulations and CPB policies and procedures. Resolves client issues and concerns independently. Interact with third party vendors on client’s behalf.

International Banking Account Rep I: 

• Demonstrates alignment with bank’s initiatives and contributes to team goals through exceptional service and a focus on growing our existing portfolio.
• Build community relationships and partnerships that drives new opportunities and customer acquisitions.
• Identifies system efficiencies and supports or recommends process improvements.

International Banking Account Rep II:

• Team Player: Assist team members in management and achievement of team goals, portfolio and accountabilities. Act as a back up to all operational tasks by Mass Market Team
• Part Time BUCOs: 
  • Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Manager. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls. The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:
  • Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.
  • Knowing and understanding all state and federal compliance laws, rules, and regulations (“laws and regulations”) applicable to the business unit, and how such laws and regulations impact or affect the business unit.
  • Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.
  • Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.
  • Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.
  • Ensuring that the business unit has sufficient resources to adequately manage compliance risks.
  • Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.
  • Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.
  • Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit’s compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.

Minimum Qualifications:

Education:

International Banking Account Rep I-II:

• High School Diploma or GED equivalency required.

Experience:

International Banking Account Rep I: 

• 2+ years of related experience required. 

International Banking Account Rep II:

• 3+ years of related experience required.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.