Audio Visual Technician

Pay range: $27 - 29/hr Duration: 12 months with possible extension Onsite Position Summary The Onsite Conferencing Concierge is a highly visible, customer-focused role responsible for ensuring seamless, frictionless meeting experiences within high-traffic office locations (PODs). This role blends technical expertise with white-glove service, providing proactive room readiness, real-time meeting support, and hands-on issue resolution to protect critical business and executive interactions. The Concierge serves as both a local collaboration expert and a remote support extension, helping users across locations troubleshoot conferencing challenges and adopt best practices across MS Teams Rooms and related technologies. Key Responsibilities Daily Operations & Room Readiness Conduct early-morning room readiness checks prior to the first scheduled meetings to proactively identify and resolve Validate functionality of audio, video, displays, room controls, and connectivity Perform checklist-driven inspections to ensure consistent quality and reliability across all rooms Live Meeting Support Provide rapid, in-room response during live meetings and high-visibility events to prevent or resolve disruptions Support executives and critical business meetings with a high-touch, white-glove approach Troubleshoot issues related to: Audio quality and tuning Video/camera framing and alignment Content sharing and proximity join Device pairing and connectivity Technical Operations & Maintenance Assist Conferencing, Collaboration & Content Product Team with maintenance of firmware, software, and Teams application currency across conferencing systems Identify recurring issues and coordinate remediation with vendors and engineering teams Own and track post-installation punch list items and ensure completion Provide in-the-moment coaching and support to meeting participants Casting and wireless sharing Teams meeting controls and features Room best practices and etiquette Maintain a visible and approachable presence to encourage early issue reporting Cross-Site Support & Remote Assistance Provide remote troubleshooting support for other office locations and users as needed Assist service desk and engineering teams in diagnosing complex conferencing issues Share knowledge, trends, and recurring issues to improve enterprise-wide collaboration experiences Contribute to and improve key service metrics, including: Room readiness rates Mean time to resolution (MTTR) Identify opportunities to reduce friction and improve the end-user experience Required Skills & Qualifications Experience supporting enterprise conferencing platforms (e.g., MS Teams Rooms) Strong troubleshooting skills across AV, networking, and endpoint technologies Ability to diagnose and resolve issues requiring physical, in-room intervention Familiarity with: Audio/video systems and room acoustics Device firmware/software lifecycle management Collaboration platform features and integrations Ability to work independently in a fast-paced, high-visibility environment Role Impact Ensuring reliable, high-quality meeting experiences Reducing disruptions that cannot be detected or resolved remotely Supporting executive engagement and business continuity Improving user confidence and adoption of collaboration technologies Summary The Onsite Conferencing Concierge serves as the frontline ambassador for collaboration technology, combining technical expertise with a service-first mindset to deliver seamless, frictionless meeting experiences across the enterprise. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr Dexian