Collections Call Center Supervisor

Supervisor, Account Services Department

Now Hiring! Supervisor, Account Services Department MidAtlantic Finance Clearwater, FL (Ulmerton Rd) worksite $500 Signing BONUS! Base + monthly bonus incentives

The Account Service Supervisor is responsible for the management of all aspects of their assigned team. This position manages and executes programs, policies, and systems to improve customer account resolution. In addition, this role is responsible for hiring, training, developing, and motivating a team to achieve business goals while ensuring policy compliance. This position is located in our fast-paced Corporate HQ located in Clearwater, FL. We provide proper training to help you succeed. Bilingual Spanish/English is preferred but not required.

Benefits:

• Salary paid 15th and end of month
• Monthly incentive program
• 401(K) Retirement Plan with Employer match
• Medical/Dental/Vision insurance
• Employer paid Life insurance
• Great schedule for work/life balance
• Paid Time Off (PTO) accrues from date of hire
• Team events like Games, Contest, Office Fun
• Referral bonus

Responsibilities:

• Oversees Account Services Department employees and activities ensuring monthly goals are met.
• Calculates and computes daily reports and communicates results with their assigned team.
• Creates and administers introductory evaluations, performance appraisals and corrective actions.
• Resolves personnel issues including deviations, time-off requests and all other situations.
• Provides backup support for any collections position on an as-needed basis.
• Reviews resumes and interviews potential applicants for open Account Services positions.
• Resolves challenging customer situations using all resources necessary. Researches and analyzes customer disputes and provides solution.
• Evaluates Rep's daily work for efficiency and standards met as well as daily review of accounts to identify trends for development of staff.
• Quality assurance training.
• Ensures compliance with policy and other standards are met.
• Other duties as needed.

If you are looking for growth in your career for 2026 and long-term stability, MidAtlantic Finance is the place to be. CALL Today!! Call Michelle at View phone number on click.appcast.io to request an immediate interview or View phone number on click.appcast.io. Or reply and include your resume. We look forward to hearing from you! Who We Are: Founded in 1989, Mid-Atlantic Finance (MAF) has become the premier auto finance source in the automotive industry. Contributing to our continued success is the focus on technology, and our dedicated team members who provide world class service to our clients, customers and partners nationwide. Mid-Atlantic Finance conducts pre-employment background, drug screen, and prior employment verification once an offer of employment is extended.

Mid-Atlantic Finance Company