MuleSoft Integration Support Engineer

Position: MuleSoft Integration Support Engineer
Location: Charlotte, NC

Essential Skills:
MuleSoft Integration Support Engineer Integration PlatformsStrong hands-on experience with MuleSoft and Azure Integration Services (AIS).
API System IntegrationGood understanding of REST APIs, SSO, LDAP, and integration with platforms like Salesforce.
Monitoring Troubleshooting ToolsProficient in using Dynatrace and Splunk for system health monitoring and incident analysis.
Programming ScriptingFamiliarity with Python for automation and support tasks.
Domain ExpertiseExperience in Retail Ecommerce integration environments.
Provide advanced technical support to resolve complex issues related to Mulesoft integrations, including diagnosing and troubleshooting system errors and performance issues.
Work closely with developers to understand the root causes of issues and implement effective solutions.
Manage integrations with other systems and tools to ensure seamless data flow and process automation.
Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.
Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability.
Proactively catch and remediate potential issues to avoid end user impact.
Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
Respond to major incidents and demonstrate the skills to identify and solve issues quickly to avoid financial losses.
Participate in root cause analysis and identify process to remediate future outages by providing interim or permanent fix.
Work on improving monitoringalerting to proactively catch known issues.
Manage day-to-day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups.
Escalates problems to appropriate teams as necessary.
Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.