Family Services Specialist I/II - Embedded Site - DHS Only

Family Services Specialist I/II

This position is open to current OKDHS employees only. The position is full-time in the field, Monday – Friday 8:00 AM – 5:00 PM. This position is located in Oklahoma City, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00 + Full State Employee Benefits
• Level II H14B: $40,248.00 + Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Minimum Qualifications:

Level I:

• Education and experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and experience requirements consist of a bachelor's degree; OR an associate's degree plus two years of clerical office work in a business, public sector, or social work environment
• OR an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor's degree.
• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities:

• Demonstrates customer service, flexibility, and organizational skills while working in a fast-paced environment.
• Assesses the needs of individuals and determines eligibility for SNAP, Child Care, and Medical programs.
• Interviews clients in an office setting, via phone, or remotely.
• Manages a caseload and provides services for individuals and their families.
• Evaluates the needs of individuals and families and makes referrals to appropriate community resources.
• Compiles data, completes documentation, and enters data electronically to determine client eligibility.
• Interprets and applies policy and procedures, provides clear documentation of casework, and independently performs complex tasks.
• Participates in individual and staff conferences.
• Must attend all mandatory training associated with the position.