Door Staff

Job Description

Job Description

You serve as the face of the business for some of the busiest bars in Ann Arbor, welcoming our guests while maintaining rules of the house. You bring a respectful and fair approach to customer service as you promote safety and welfare. You’re interacting with high-volume, energetic college-aged crowds along with young professionals and elder crowds too eager to celebrate, catch a game, dance, or simply have a great cocktail.

Responsibilities:

• Enjoys interacting with a large volume of guests in a highly social environment

• Ensure safety in a high energy club and/or sit down bar/restaurant

• Exudes confidence and composure when faced with stressful situations

• Remains calm and patient despite dynamic, fast-paced environment

• Effectively manages conflict, identifying and diffusing potentially aggressive situations

• Brings integrity and consistency to service delivery approach and models organization’s values

• Makes guests feel welcome – even when extremely challenging

• During any given shift, the Door Staff/Security team floats between four distinct positions throughout the premises

• Checks IDs and ensures smooth customer flow

• Constantly observes guests and operations with a strong attention to detail and a high level of awareness

• May step in to support the team by providing general bussing, light cleaning (putting chairs on top of tables, tidying up bathrooms)

• Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect

• Positively influences outcomes by communicating effectively

Need to know:

Door Staff/Security shifts are predominantly evening/night shifts; this position requires night time availability

May be asked to lift up to 50 lbs on occasion

Must be available for ALL University of Michigan football home games

No experience required, but is preferred – great entry level position!