Guest Services
$16.5 per hourProgressions Salon Spa Store
Job Title: Guest Services Representative
Department: Guest Experience / Front of House
Position Type: Customer Service & Sales
Employment Status: Full-Time and Part-Time Opportunities Available
Compensation: Starting at $16.50/hour + benefits
Position OverviewThe Guest Services Representative is the cornerstone of the salon experience—serving as both the first impression and the final touchpoint for every guest. This role blends elevated hospitality, sales excellence, and operational precision in a fast-paced luxury environment. The ideal candidate is polished, fashion-forward, composed under pressure, and deeply committed to delivering an exceptional guest journey.
Key Responsibilities- Deliver a warm, professional, and elevated welcome to all guests; manage seamless check-in and check-out experiences
- Answer phones with confidence and poise; schedule, confirm, and optimize appointments
- Sell and manage time on the book to support service provider productivity and business performance
- Consistently meet or exceed monthly sales goals, including retail and service recommendations
- Maintain expert-level knowledge of all services, product lines, and current promotions
- Act as a liaison between guests and service providers, ensuring clear communication and flawless execution
- Anticipate the needs of both clients and service providers, resolving issues in real time with discretion and professionalism
- Ensure all required waivers and guest documentation are completed accurately
- Remain calm, solution-oriented, and gracious during high-volume or high-pressure situations
- Support daily salon operations and perform additional duties as needed
- Previous experience in luxury hospitality, customer service, or sales preferred
- Strong sales acumen with a guest-first mindset
- Exceptional communication, organization, and multitasking skills
- Ability to think quickly and solve problems with confidence and grace
- Professional, polished appearance; fashion-forward and brand-aligned
- Tech-comfortable with booking systems, phones, and basic computer applications
- Team-oriented, reliable, and detail-driven
We offer a supportive, growth-oriented environment where guest experience and team culture are equally valued.
Benefits Include:
- Dental Insurance
- Flexible Spending Plan (Flex)
- Life Insurance
- Short-Term & Long-Term Disability
- Paid Time Off (PTO)
- 401(k) Retirement Plan
- Retail Product Savings
- Service Savings
If you take pride in creating unforgettable experiences, thrive in a luxury setting, and understand the power of both first and last impressions, we invite you to apply and become part of our Guest Services team.
Vacancy posted 3 days ago
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