Seasonal Relocation Assistant (PT) - San Francisco Bay Area

Seasonal Relocation Assistant (PT) - San Francisco Bay Area

Mountain View

What Relocity is Doing

Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally through our unique blend of mobility software solutions and high-touch destination services. Our personalized digital transferee experience accommodates all mobile talent and is enabled by our AI-driven native mobile app and workforce mobility platform. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves thousands of cities across the United States, Europe, and Asia.

What You'll Do

As a part time Seasonal Relocation Assistant you'll play a key role in supporting Relocity's Personal Host team to deliver smooth and stress-free relocation experiences for our clients during our busiest months of April to September. Your focus will be on providing hands-on, in-person support to employees relocating to your area, helping them navigate their transition smoothly. With your local expertise and personalized approach, you will assist with neighborhood tours, rental searches, and local registrations, ensuring clients feel confident and settled as they arrive in their new communities.

This role is ideal for individuals with deep local knowledge, excellent interpersonal skills, and a passion for helping others during a significant life transition. Based on performance, there may be opportunities for contract extensions or a transition to a permanent position dependent on business needs. Please note that training for this position is targeted to begin in March, with some flexibility.

How You'll Do It

Provide hands-on in-person assistance to relocating employees, supporting them with various aspects of the relocation process, such as:

• Local housing searches, including short-term summer rentals, with guidance on neighborhood selection and property negotiations
• Assisting with setting up DMV, bank accounts, and utilities
• Conducting customized area tours, focusing on acclimating clients to their new city
• Coordinate moving logistics and initial home setup

Client Relationship Management:

• Guide clients through local housing options, schools, and neighborhood amenities and relocation needs
• Offer detailed client reports and recommend social and cultural activities based on their specific preferences

Support Personal Host Team:

• Assist the current Personal Host team in providing seamless relocation services, ensuring all client needs are met during the peak relocation months
• Handle administrative tasks, such as arranging appointments and assisting with communication within the team
• Assist in managing multiple relocations simultaneously, ensuring excellent time management and client satisfaction

Survey & Feedback: Participate in focus groups and provide feedback on processes to improve seasonal performance and client satisfaction

Seasonal Focus:

• Research and recommend summer-specific services such as seasonal housing, activities, and festivals
• Manage short term housing arrangements for relocating employees needing summer rentals
• Be the local subject matter expert, offering guidance based on years of local knowledge, trends, and community insights

What Past Experience and Current Skills Will Enable Your Success In This Role?

• Work Authorization: Must have the legal right to work in the USA
• Must have at least 5 years of residency in the San Francisco Bay Area, ideally in the South Bay or the Peninsula, with extensive knowledge of the local rental market, education system, and local registration processes. Ideal locations include: Redwood City, Palo Alto, Stanford, Los Gatos, Mountain View, Sunnyvale.
• Must own a reliable 4-door vehicle and a valid driver's license to conduct in-person client services, including area tours and errands
• Able to commit to a minimum of 20 hours per week
• Must be flexible and available to work weekends, including mandatory Sundays.
• Friendly, outgoing personality, strong customer service orientation, and problem-solving abilities.
• Must be self-motivated, with the ability to work independently and manage time effectively
• Prior relocation or moving assistance experience is preferred, but not required

Education and/or Technology Requirement

• Bachelor or Associate's degree (or equivalent) preferred
• Extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems
• Must have a laptop, smartphone, and reliable internet connection

Language Skills

• Excellent verbal and written communication skills, able to effectively interact with diverse groups and high-profile clients
• Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence

Pay Range: $29.84 - $31.49

Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work.