Helix - Principal Devops Engineer

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At BMC Helix , we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you're looking for a place where your ideas will be heard - this is the place for you!

Principal Devops Architect/Engineer

The Cloud Services team is responsible for architecting, maintaining, and supporting all new data center deployments, while ensuring the ongoing currency of Kubernetes and Rancher software versions. We are seeking a highly experienced Principal Devops Architect/Engineer who can step in as the trusted problem-solver and right hand to leadership-someone who thrives on tackling escalations, driving architectural improvements, and delivering practical solutions. This role demands a seasoned expert who can work independently, take ownership of complex challenges, recommend better approaches, and serve as the go-to troubleshooter across the organization.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Participate in the design, troubleshooting, and support of private and public cloud deployments across AWS, Azure, IBM, and other IaaS platforms.
• Evaluate, recommend, and troubleshoot platform deployment software, including Kubernetes and Rancher environments.
• Develop and maintain automation using Terraform and Ansible.
• Architect solutions for both bare-metal and virtualized environments, including KubeVirt.
• Lead capacity and performance management initiatives, driving data center rollouts and consolidation efforts.
• Create and document Standard Operating Procedures (SOPs), design documents, and architectural artifacts, while educating teams on the implementation of new cloud-based initiatives.
• Demonstrate deep expertise in troubleshooting complex distributed systems, with hands-on experience resolving the most challenging issues.
• Lead troubleshooting efforts from application-level problems down to network packet flows.
• Conduct root cause analysis and system-wide diagnostics with a holistic view of the platform.
• Serve as a technical mentor and thought leader within the organization.
• Collaborate with cross-functional teams to ensure architectural alignment and operational excellence.
• Operate effectively in ambiguous environments, taking initiative to drive clarity and progress.

To ensure you're set up for success, you will bring the following skillset & experience:

• 15-20+ years of experience in the IT industry, including over 10 years specializing in DevOps and SRE practices, technologies, and industry standards to ensure production environments are reliable, resilient, and scalable.
• Bachelor's degree in a related field; certifications such as ITIL, MCSE, VCP, AWS, GCP, or OCI are a plus. Eligibility to obtain a US Secret Security Clearance; current clearance strongly preferred.
• Advanced development skills, with the ability to quickly produce code in languages suited to the task-including Python and shell scripting-and select the best language for the job.
• Extensive expertise with infrastructure components such as Elastic, Redis, Kafka, TLS, TCP/IP, encryption, Linux internals, packet tracing, Jenkins, CI/CD, and GitOps pipeline infrastructure. Comprehensive knowledge and hands-on mastery of Kubernetes, Ansible, and Terraform, including container deployments, persistent storage, pods, networking, ingress, routes, and Kubernetes objects.
• Significant experience deploying solutions in AWS, Azure, IBM, and private cloud environments.
• In-depth knowledge of virtualization, SAN, and other storage architectures, as well as security practices.
• Proven track record working with Change and Incident Management tools.
• Ability to work independently with minimal supervision, consistently demonstrating initiative and ownership of outcomes.
• Success in solving problems of diverse scope, requiring thorough evaluation and innovative approaches.
• Sound judgment in selecting methods and techniques to achieve effective solutions.
• Demonstrated ability to identify and resolve a wide range of issues in both practical and imaginative ways.
• Skill in assessing and communicating risks based on complexity, resources, and timeline constraints. Ability to work effectively in cross-functional teams and influence outcomes.
• Excellent verbal and written communication skills for effective interaction with a global team.

Why Work Here? Because You'll Matter.

We're not hiring for roles-we're hiring for impact . At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life-and your work make a difference.

We believe in trust, transparency, and grit . Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in-you'll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway . We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $152,850 - $254,750