Team Leader

Mount Charles Group are one of the largest and privately owned soft facilities management, catering and ancillary service/product providers in Ireland. If you are a customer‑focused individual and want to join a fun and family‑oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Team Lead to join our team based at Translink, Derry/Londonderry. This is a great opportunity to join a world‑leading facilities management company. Working Pattern 30 hours per week 5 days out of 7 Night‑Time Role 10pm – 4am Rewards 20 days’ annual leave (pro rata) Employee Assistance Program to support your health & wellbeing Company Pension Scheme Financial Education/Financial wellbeing advisory service Company Events The Role Contract Auditing – (Carry out walk‑through inspections to ensure all trains are cleaned to acceptable standard) Client Contact Uniforms – checking all staff are in full uniform. Assisting the operations manager with induction training Ensuring all members of staff complete their roles to the best of their abilities including checking each of their areas on an ad‑hoc basis. Ensuring all areas are fully stocked such as toilet role dispensers, soap dispensers etc. Keeping your own store area clean, tidy, colour‑coded and up to spec. A fully flexible approach needed. Comply with all Health, Safety & Hygiene standards Comply with all PTS requirements Follow procedures as directed on the correct handling and use of all cleaning materials. Full compliance with COSHH and colour‑coding. Understand the scope of works required for general and deep cleans to ensure all trains pass audit inspection Ensure all suggestions, comments or complaints are reported to the line manager. Employee appreciation The Person Exceptional customer service skills Strong attention to detail PTS and medical pass Previous work experience in customer service employment Current BICS qualifications. Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The successful candidate’s job offer will be subject to passing a Personal Track Safety medical assessment. This will include a full and thorough medical, including a drug and alcohol test, for the purpose of public train safety prior to appointment. #J-18808-Ljbffr Mount Charles