Patient Financial Counselor

UW Medicine - Harborview Medical Center Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor. Work Schedule 100% FTE (40 hours per week) Monday, Tuesday, Friday, Saturday, Sunday; 8:00am - 5:00pm Day Shift Hybrid after a 6‑month probation period Position Highlights This is an onsite position at Harborview Medical Center for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period. Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance. Refer uninsured patients for Medicaid/Financial eligibility screening. Prepare estimates of fees upon request from Patient Care Consultants. Review payment options with patients. Primary Job Responsibilities Interview patients and determine appropriate insurance opportunities. Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D. Manage and resolve a high volume of phone inquiries and referrals. Manage all aspects of UW Medicine’s Financial Assistance application process. Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools. Document progress of each case in Epic notes. Prepare price estimates and collect payments. Demonstrate knowledge and understanding of patient privacy rights. Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form. Access and use the minimum necessary patient‑identifiable information to perform job responsibilities and duties for authorized purposes only. Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra‑hospital departments and community facilities. Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine. Perform other related duties as required. Requirements High school diploma or GED certificate. One year of experience in a medical office setting. An equivalent combination of education and experience may substitute for stated requirements. Compensation and Benefits Pay Range Minimum: $21.84 hourly Pay Range Maximum: $31.23 hourly Other Compensation: None specified. Benefits: For information about benefits for this position, visit Employment Details Shift: First Shift (United States of America) Temporary or Regular: This is a regular position. FTE: 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory EEO Statement The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. #J-18808-Ljbffr