Field Service Supervisor

About Carrier Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety and sustainability to life. About the Role Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day‑to‑day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management. Responsibilities Direct connection to the Technicians, Union connection and onboarding Maintain relationship with Union SME for Tech Quoting and drive ops selling charge Training and development schedule, Onsite training Fleet, Site visits, jobsite QA Customer engagement Work with Service Coordinators on daily and extended schedule PM Plan Review for renewals and new contracts Daily time entry approval, Weekly payroll and issue resolution Site / Safety Inspections Required Qualifications High School Diploma or GED 5+ years Commercial HVAC system knowledge and components 5+ years Management experience dealing with Service Technicians and customers Must have a valid driver’s license and be insurable by Carrier Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short‑term cash incentives, subject to plan requirements. Benefits Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short‑term and long‑term disability Life Insurance and Accidental Death and Dismemberment Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance EEO Statement Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr