Safety & Security Supervisor

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

The Safety and Security Supervisor is responsible for directing the day-to-day operation of the Safety and Security department, providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel rules and regulations.

Responsibilities

• Supervise security staff.
• Assign shifts and designate duties.
• Conduct training for the security staff.
• Supervise investigations.
• Arrange and implement procedures for emergency situations such as fire, bomb threats, hurricane, etc.
• Be an active member of safety committee.
• Review payroll for department.
• Review daily activity log at the beginning of each shift.
• Check identification of visitors and employees, if applicable.
• Check and document packages.
• Open secured areas for authorized personnel.
• Complete incident/accident reports in a clear and concise manner.
• Maintain daily activity log.
• Conduct assigned tour of building.
• Investigate all reported thefts, accidents and security complaints.
• Assist in all fire and/or emergency situations.
• Provide escort to guests and/or employees as necessary.
• Respond to all types of alarms.
• Monitor TV camera, if applicable.
• Administer Heimlich Maneuver and or First Aid/CPR as necessary.
• Conduct investigations relative to property losses, guest and employee accidents and illnesses, and crimes against the hotel.
• Check packages and document all deliveries.
• Patrol the area to insure they are secure and free of unauthorized persons and disturbances.
• Provide escorts to persons carrying money, or other requests.
• Issue and inventory pagers, radio equipment and keys on a daily basis, if applicable.
• Conduct basic First Aid training.
• Perform other duties as assigned by management.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field required.
• At least one year of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Demonstrated knowledge of OSHA regulations/procedures.
• Efficient Supervisory skills.
• Demonstrated proficiency in managing and motivating subordinates
• Excellent written and oral communication skills
• Basic competence in subordinates’ duties and tasks
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proficient in Microsoft Office, MS Shift & Visionline Key System
• Proven leadership and business acumen skills
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions
• Bilingual skills a plus.
• Professional appearance and demeanor
• Demonstrated competence in reacting to and handling emergencies
• Knowledge, understanding, compliance of policies, procedures, job descriptions, daily memorandums, chemical labels and other instructions.
• Ability to effectively communicate with people at all levels and from various backgrounds.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 10/6/2026and will remain open for at least 75 days.